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DXC Technology is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. In Australia and New Zealand, we provide over 3,000 private and public sector organisations acrosMore...
Requisition ID :
ES - Services
Canberra, ACT AU
Posting Date :
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology
The demand for our services is growing and we are looking for a talented individual to join our team, based in Canberra, ACT Australia.
This is a superb opportunity for an experienced Workplace Services Delivery Lead with strong leadership, communication, customer service and stakeholder engagement skills. The role of a Delivery Lead is to act as the Single Point of Contact (SPOC) to the account(s) and for any relevant Delivery teams delivering end to end End User Compute capability-associated services and outcomes.
If you are attracted by working in a challenging and dynamic environment and thrive on change then we want to hear from you. This is an excellent opportunity to join DXC Technology and take the next step in your career.
Being the SPOC for one or more capability based services to the account, responsible for meeting contractual SLAs for their capability based service(s)
Driving continuous improvement of the capability to enable stability and margin growth for the Account, including identifying opportunities to grow services and increase unit-based revenue
Supporting the Account and Delivery teams in delivering annual cost reduction
Managing the labour and technology costs for the capability based services to align with the Plan of Record (POR) to help achieve target margin
Acting as a trusted partner of the Account team and Delivery teams
Ensuring Delivery teams, DXC Business Units/Practices or Third Party contracted suppliers – are aware of the client’s most critical infrastructure, applications and most stringent contractual target so they can deliver great service, meet SLA and avoid service credits/penalties and meet the operational obligations aligned to the client’s security policies
Participating in account capability/service reviews as requested
Contributing to the account delivery reviews, functional reviews, Start of Day (SOD) Meetings and attending operations meetings within the Delivery organizational structure and with any other providers
Participating in service delivery reviews, developing and reviewing the Continual Service Improvement (CSI) plans and driving strategic programs
Ensuring a Business Continuity Plan (BCP) is in place
Production sign-off. Sign-off on what goes into production environments, to ensure delivery is fit for purpose and on ensuring delivery can restore the service in alignment with contractual SLA requirements
Interfacing with Delivery Leaders, Function Leaders, Account Security Officer and Practice Lead
Ensuring escalations are timely and act as an escalation point for high severity incidents and resolution/service recovery activities
Ensure effective flow of information between Account and Service Providers
Provide timely and accurate delivery and financial reporting
Demand forecasting and capacity management
Managing operations delivery and cost performance issues, proactively communicating their potential impact on DXC and client targets and outcomes
Promoting the adoption of standard delivery processes and tools
Supporting effective operational controls and client governance in areas including but not limited to, Configuration Management, Change Management, Lifecycle Management, Capacity Management and Risk Management
Working with Delivery teams, Practices and Third Parties to meet availability SLAs and KPI success metrics
Collaborating with Delivery Leaders, Account Security Officer, Practice and Function Leaders to optimize operational performance
Representing delivery risk and mitigation planning into Delivery and Account delivery plans
Partnering with Account team and Delivery organisation to review project delivery plans and capability improvement opportunities
Leading service transition to operations to avoid impact to sold services
Vendor partner performance management, capacity and financial planning
Providing estimates for RFPs, projects and change requests
Qualifications / Experience & Skills Requirements
Minimum relevant experience of 5+ years
Minimum 2+ years of experience in a similar role
Good industry knowledge and background in workplace technologies is desirable
Desktop, Laptop and Tablet Management, including co-ordination of procurement, deployment and operations
Modern Workplace Technologies; Office 365, Software Distribution.
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