Workplace Services Delivery Lead

DXC Technology 

• Job Details:
  Not disclosed AUD
  Canberra, ACT, Any
• Key Dates:
  17 January 2021
  Last -3 days to apply
• Industry:
  Information and Communication Technology
• Insights:
  0 Applicants
  1 Views

Requisition ID :

51298256
Category :

ES - Services
Location :

Canberra, ACT AU
Posting Date :

01-12-2021
Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology
The demand for our services is growing and we are looking for a talented individual to join our team, based in Canberra, ACT Australia.
This is a superb opportunity for an experienced Workplace Services Delivery Lead with strong leadership, communication, customer service and stakeholder engagement skills. The role of a Delivery Lead is to act as the Single Point of Contact (SPOC) to the account(s) and for any relevant Delivery teams delivering end to end End User Compute capability-associated services and outcomes.
If you are attracted by working in a challenging and dynamic environment and thrive on change then we want to hear from you. This is an excellent opportunity to join DXC Technology and take the next step in your career.
RESPONSIBILITIES:
 Being the SPOC for one or more capability based services to the account, responsible for meeting contractual SLAs for their capability based service(s)
 Driving continuous improvement of the capability to enable stability and margin growth for the Account, including identifying opportunities to grow services and increase unit-based revenue
 Supporting the Account and Delivery teams in delivering annual cost reduction
 Managing the labour and technology costs for the capability based services to align with the Plan of Record (POR) to help achieve target margin
 Acting as a trusted partner of the Account team and Delivery teams
 Ensuring Delivery teams, DXC Business Units/Practices or Third Party contracted suppliers – are aware of the client’s most critical infrastructure, applications and most stringent contractual target so they can deliver great service, meet SLA and avoid service credits/penalties and meet the operational obligations aligned to the client’s security policies
 Participating in account capability/service reviews as requested
 Contributing to the account delivery reviews, functional reviews, Start of Day (SOD) Meetings and attending operations meetings within the Delivery organizational structure and with any other providers
 Participating in service delivery reviews, developing and reviewing the Continual Service Improvement (CSI) plans and driving strategic programs
 Ensuring a Business Continuity Plan (BCP) is in place
 Production sign-off. Sign-off on what goes into production environments, to ensure delivery is fit for purpose and on ensuring delivery can restore the service in alignment with contractual SLA requirements
 Interfacing with Delivery Leaders, Function Leaders, Account Security Officer and Practice Lead
 Ensuring escalations are timely and act as an escalation point for high severity incidents and resolution/service recovery activities
 Ensure effective flow of information between Account and Service Providers
 Provide timely and accurate delivery and financial reporting
 Demand forecasting and capacity management
 Managing operations delivery and cost performance issues, proactively communicating their potential impact on DXC and client targets and outcomes
 Promoting the adoption of standard delivery processes and tools
 Supporting effective operational controls and client governance in areas including but not limited to, Configuration Management, Change Management, Lifecycle Management, Capacity Management and Risk Management
 Working with Delivery teams, Practices and Third Parties to meet availability SLAs and KPI success metrics
 Collaborating with Delivery Leaders, Account Security Officer, Practice and Function Leaders to optimize operational performance
 Representing delivery risk and mitigation planning into Delivery and Account delivery plans
 Partnering with Account team and Delivery organisation to review project delivery plans and capability improvement opportunities
 Leading service transition to operations to avoid impact to sold services
 Vendor partner performance management, capacity and financial planning
 Providing estimates for RFPs, projects and change requests
Qualifications / Experience & Skills Requirements
 Minimum relevant experience of 5+ years
 Minimum 2+ years of experience in a similar role
Good industry knowledge and background in workplace technologies is desirable
 Desktop, Laptop and Tablet Management, including co-ordination of procurement, deployment and operations
 Modern Workplace Technologies; Office 365, Software Distribution.

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