IT Service Analyst
IT Governance
  • locationMelbourne, VIC
  • salaryNot disclosed
  • full-time 10 June 2021
  • locationMelbourne, VIC
  • salaryNot disclosed
  • full-time
Job Description

Do you have superior customer service and a proactive, positive attitude? The team are looking for an IT Service Analyst – someone they see as the face of Technology for GPT. As the first point of contact for our staff seeking support, you’ll be comfortable in communicating in person, over the phone or via email. This person needs to have excellent listening skills and be a great problem solver. We don’t mind your background - you may have worked on a helpdesk for a year already or you could just be a great customer support person. A passion for providing exceptional customer service and a great communicator is what we need. Although previous experience within an ITIL framework would be an added bonus. Key aspects to the role include – Maintaining a rapport with our Customers by displaying a detailed understanding of their support requirements. Logging Incidents/Requests that are issued to the Service Team. Providing 1st level support to GPT staff, contractors and 3rd party providers Maintain high levels of incident ownership through the incident lifecycle. Understand and proactively operate the escalations procedure. If this sounds like the role for you, please apply!

Supporting Documents

    NONE

Share This Job
About

As a leading specialist fibre and network solutions provider, Vocus connects people, businesses, governments, and communities across Australia and New Zealand, to the world. With a world-class team of experts, we challenge convention and do things d

Supporting Documents

    NONE

company-profile-photo

IT Service Analyst

  • Job Details:
    Not disclosed AUD
    Melbourne, VIC, Any
  • Key Dates:
    10 June 2021
    Last -12 days to apply
  • Industry:
    Board, Senior and General Management
  • Insights:
    0 Applicants
    1 Views
Job Description

Do you have superior customer service and a proactive, positive attitude? The team are looking for an IT Service Analyst – someone they see as the face of Technology for GPT. As the first point of contact for our staff seeking support, you’ll be comfortable in communicating in person, over the phone or via email. This person needs to have excellent listening skills and be a great problem solver. We don’t mind your background - you may have worked on a helpdesk for a year already or you could just be a great customer support person. A passion for providing exceptional customer service and a great communicator is what we need. Although previous experience within an ITIL framework would be an added bonus. Key aspects to the role include – Maintaining a rapport with our Customers by displaying a detailed understanding of their support requirements. Logging Incidents/Requests that are issued to the Service Team. Providing 1st level support to GPT staff, contractors and 3rd party providers Maintain high levels of incident ownership through the incident lifecycle. Understand and proactively operate the escalations procedure. If this sounds like the role for you, please apply!


Be Careful

Don’t provide your bank or credit card details when applying for jobs. Learn how to protect yourself here.

Share This Job
Want to be successful in securing this job?

Post your task and get experts help on:

  • Resume
  • Coverletter
  • Job Application

Get help from Experts Now!