Job Description:As a Subject Manager Expert (SME) within the Transport Technical Support team (Transmission & IP) you will be responsible for technical managing and operating our customer's network, as well as their end users' services. The role mainly involves daytime work, but after-hours work will be required for planned service impacting activities, as well as when attending meetings with offshore teams. Role responsibilities: Support and train Tier 1 and Tier 2 teams. Participate on on-boarding of new technologies/systems, focusing on their integration into existing networks. Provide technical consultancy to multiple customer's teams. Evaluate and/or write technical procedures. Manage SLAs. Liaise with technical specialists from different areas for cross domain issues. Use ITIL methodology covering Change, Incident, Problem and Knowledge. Project manage projects where your technical expertise is required. Technical skills required: Experience working on a fast-paced Operations environment, managing and troubleshooting large networks and multiple vendors. Experience with at least 2 of the following routers: Nokia, Cisco, Juniper, Huawei. Working knowledge of IP protocols, including OSPF, MPLS/LDP, VRF, BGP. Working knowledge of Carrier Ethernet (MPLS based) services: VLL, VPLS. Familiarity with testing processes: RFC2544 and/or Y.1564. Knowledge of BGP-LU and segmented routing (desirable). Experience with synchronisation protocols - G.8265/ G.8275 (desirable). IS-IS (Intermediate System to Intermediate System) protocol knowledge (desirable). Further skills required: Strong social and communication skills. Able to represent the team on interdepartmental and customer facing meetings. Approachable with a "can do" attitude. Take ownership of actions assigned to you.
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