Relationship Associate - Dubbo Opportunities for career progression in thriving Regional locationsCollaborative & challenging fast paced cultureFull time opportunity based in Dubbo As part of NAB’s ambition to be the World’s Best Business Bank and drive better customer outcomes, Business & Private Banking is introducing innovative new ways of working. At NAB, Relationship Associate teams play a critical role in delivering exceptional service to our customers, both directly and through the support they provide to our NAB Bankers. Reporting to the, Lead, Relationship Associates, you will provide servicing support to customers and Relationship Managers within a partnership to allow Relationship Managers to focus on developing, growing and deepening customer relationships. The purpose of my role: I will support the bankers across my regionAs the face of NAB, I recognise that first impressions do matter, and I am genuinely enthusiastic about providing a world-class customer experience to our business customersI will provide support which will enable bankers to focus on broader strategic prioritiesHave a strong sense of team and understand the importance of team successDeeply understand the importance of my role in supporting the delivery of the right outcomes & balancing risk for the bankAssisting customers with various transaction, product and service information as requestedDrive customer advocacy by being an empowered case resolver for customer servicing enquiriesSupport Relationship Managers to complete customer servicing tasks and maximise utilisation of value chain stakeholders to assist in the timely completion of customer requestsAccountable for customer adoption of digital channels including education of customers to transition to self-servicing channels to simplify customer bankingProactive management of the Term Deposit Rollovers and opening of new Term Deposit AccountsProvide a concierge service for the Business Banking Centre for customer calls and emails and be empowered to deliver first point resolutionAssist Bankers with Asset finance quotes, documentation and payout information for customersCentre of Excellence for on boarding new to bank customers and completion of KYC requirements This is a full time opportunity working 5 days per week Mon - Fri 8.30am-5pm and is based in Dubbo, NSW. Experience/skills: Tertiary qualification in Banking & Finance or a business-related discipline (preferred)Understanding of KYC onboarding compliance requirementsKnowledge and understanding of digital platforms and customer self-service channelsIn addition, your ability to deliver superior customer service on a consistent basis coupled with your experience analysing financials and willingness to further develop business and financial acumen will ensure your success in the role. Join us! With more than 35,000 people serving 10 million customers in Australia and around the world we are proud to have dedicated $55 billion to help address climate change, be recognised as a Gold employer for LGBTI Inclusion by AWEI, endorsed as an employer for Women by Work180, have an African Australian Inclusion Program. We offer access to a wide range of employee benefits, from education and volunteer leave to learning benefits and banking discounts. The benefits From education and volunteer leave to learning benefits and banking discounts, we offer access to a wide range of employee benefits. For more information please visit here. What’s next: To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency. For more information on mastering an Associate role and your career pathways within NAB, please click here We value and embrace diversity of thought, style and working arrangements to ensure our workforce is representative of the communities that we serve and that our thinking, solutions, and products are the best they can be. Advertised: 23 Mar 2021 12:00 AM AUS Eastern Daylight Time Closing: 06 Apr 2021 11:55 PM AUS Eastern Standard Time
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