Our Opportunity The APS Level 6 Business Application Support Officer promotes and supports a number of IT business capabilities within the department, generally non-standard operation environment (SOE) applications or other applications as required. This role provides a central point of contact for business users, conducting tailored one-on-one or group training as required, trouble shooting, problem resolution and application support. This role will build and maintain relationships with stakeholders especially with the Chief Technology Office (CTO) as Digital Applications accepts new products to business as usual (BAU) service to provide a seamless transition for stakeholders. Duties include but are not limited to: liaising with clients and key stakeholders on application support issues, problem resolution and assistance ensuring jobs are actioned in a timely manner building and maintaining positive working relationships with the team, other work areas and clients to work as a supportive and cooperative colleague monitoring vFire queues to ensure jobs are actioned in a timely manner managing and/or providing application training in identified applications for staff as required creating and maintaining SOP and operational documentation relating to this role. We are committed to providing a flexible, diverse and inclusive workplace. We are open to a range of flexible work arrangements including part-time, job-sharing, and flexible work hours. Who are we looking for? We seek people who bring external ideas, diverse experience, and global perspectives, and are willing to explore innovative ways of working. People who work for us will display leadership at all levels, apply information effectively in order to solve problems, and work collaboratively to achieve outcomes. The following characteristics will be highly regarded: Strong computer, troubleshooting and training skills. High level of initiative and positive attitude. Focus on objectives even in difficult circumstances. Highly effective oral and written communication skills. Sound judgement in responding effectively to stakeholder needs. Ability to monitor the quality of own outputs. Ability to adhere to relevant performance standards. Experience in customer service. Please refer to the for more detail. The range and nature of work within the Attorney-General’s Department requires a workforce that reflects our diverse society and the department provides a number of support mechanisms for employees. As an AGD employee, you will: be part of an inclusive and diverse work environment receive a generous starting salary and work conditions benefit from supportive learning and development be supported by a range of active networks including the Indigenous Employee Network, the Celebrating Ability Network, the Women’s Network, the Pride Network and the Cultural and Linguistically Diverse Network. To see further information regarding our support for our employees, please see our .
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