Improve experiences for our customers through behavioural science and decision theoryApply your background and understanding of behavioural science and behavioural economic principles to help design and develop the customer experience, service, and product offering for ASBBe the organisational thought leader on behavioural science to influence key decisions across the BankASB's sense of who we are and what we stand for is grounded in the values we live every day. They guide our business in our day-to-day interactions with our team, customers, and community. They are what makes ASB - ASB. We love fresh thinking, embracing innovation, and finding new ways of working to help New Zealand progress.This is a new and exciting role to truly add value to ASB through your understanding of human behaviour, by working on projects at the intersection of financial decision-making and behavioural science, so we can deliver better outcomes for our customers.The roleIn a new area for ASB, as the Behavioural Economist you will use your understanding of human behaviour and decision making to help us create meaningful products and solutions that improve customers experiences and outcomes with ASB.This is a varied role so that on any given day you could be providing hands on behavioural economic advice to an app development, or working on programs to improve customers' financial capability. In this role you will provide thought leadership across the business for behavioural science serving as a subject matter expert for stakeholders and tribes. You will lead the evolution of behavioural economic theory and practice, using behaviour and human centred design research to produce insight and strategy that help improve our customers' financial decisions.About youWe're open to wherever you are in your behavioural science or behavioural economist career. You may have a few years under your belt and looking for your next step; you may be a seasoned specialist and just love what you do and what this science can add to a business and understanding decision-making, or you may be highly experienced and looking to further own application of these practices to truly show how decision theory can inform customer behaviour and enhance experience.You will need to have some formal training or qualification in behavioural science along with experience in applying these practices within a professional setting. You may have more experience as a qualitative designer, or you may be more quantitative with experience in empirical testing, experimental design and research modelling. Stakeholder management and strong relationship management skills, along with knowing how to get things done within a large organisation are a given here.The practice you are joiningOur ASB Design Practice is made up of Researchers, Service Designers, Process Designers, UX and UI experts. We are a collaborative team that cares deeply about our craft and about building amazing experiences for our customers and our people. We shape our Design Practice through the contributions of our practitioners and we actively encourage finding new methodologies and tools to experiment with, ways to improve how we work, and opportunities to push the traditional boundaries of both banking and design. We have a deeply supportive and design-led culture, and we embrace flexible working and autonomy with a healthy blend of office-based and remote working.No matter where you are along this path we would love to hear from you. If you want more role specific details then see the attached position description or contact Michelle Fourie, Senior TA on email@example.com.
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