Customer Service Representative - Inbound
'COS
  • locationLidcombe, NSW
  • salaryNot disclosed
  • full-time 22 March 2021
  • locationLidcombe, NSW
  • salaryNot disclosed
  • full-time
Job Description

Do you dream of working for a great company and close to home? Make work-life balance a reality & join our incredible customer service team!Inbound call centre | Lidcombe locationMonday to Friday | 8.30am - 5.00pm or 12.00pm - 8.00pmFantastic benefits | Fun and positive team cultureThe RoleWe are currently looking for motivated individuals to join our Customer Service team based at our Head Office in Lidcombe.  As a member of our Customer Service Team you will aim to provide the highest level of support to our customer base at all times, working with all areas of  the business to ensure that the best customer experience is delivered to all internal and external customers. Key responsibilities include:Answer inbound callsProcess customer ordersProcess customer enquiriesAnswer Live Chat queriesDocument feedback and complaintsAd-hoc administration duties as requiredAbout YouTo qualify for this role, you must meet the following requirements:A minimum of 1 year's experience in a call centre environmentExceptional customer service skillsProfessional, positive and friendly phone mannerExcellent communication skills with ability to build strong relationshipsStrong team player with keenness to learnAbility to multi-taskHigh level attention to detailStrong computer skills in an Omni system environment and ability to learn and champion new CRM systemsAbout COSPartnering with Australia’s leading organisations, we provide products used in every room of the modern office across a variety of categories, tailoring solutions to meet customers' needs.  Offering 20,000+ products from the latest technology solutions, workplace furniture offerings, stationery, printing and kitchen / canteen solutions, we have grown over the past four decades to become Australia’s largest locally owned and run provider. COS can offer you not just a job but a career and incredible exposure and growth. Why work for COS?There are many reasons why our employees enjoy working for COS. Convenient locationCompetitive remuneration and yearly reviewsOngoing career progressionBirthday day-offOverseas travel incentives for all staffOnsite gymStaff discounts on all productsAs the successful candidate you can expect an extensive induction with ongoing support and training. We pride ourselves on our ability to service our customers in the best possible way and as an organisation, we have a strong culture of excellence. This is a great opportunity to play a part in working for one of Australia's true success stories. How to ApplyPlease follow the instructions on the application page regarding your Work History, Education and Qualifications. You can include a Cover letter and Resume to give us an overview of your previous relevant experience.  COS can offer you not just a job but a career. If you are interested, we'd love to hear from you!

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As a leading specialist fibre and network solutions provider, Vocus connects people, businesses, governments, and communities across Australia and New Zealand, to the world. With a world-class team of experts, we challenge convention and do things d

About 'COS

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Customer Service Representative - Inbound

  • Job Details:
    Not disclosed AUD
    Lidcombe, NSW, Any
  • Key Dates:
    22 March 2021
    Last -9 days to apply
  • Industry:
    Call Centres, Customer Service and Sales
  • Insights:
    0 Applicants
    1 Views
Job Description

Do you dream of working for a great company and close to home? Make work-life balance a reality & join our incredible customer service team!Inbound call centre | Lidcombe locationMonday to Friday | 8.30am - 5.00pm or 12.00pm - 8.00pmFantastic benefits | Fun and positive team cultureThe RoleWe are currently looking for motivated individuals to join our Customer Service team based at our Head Office in Lidcombe.  As a member of our Customer Service Team you will aim to provide the highest level of support to our customer base at all times, working with all areas of  the business to ensure that the best customer experience is delivered to all internal and external customers. Key responsibilities include:Answer inbound callsProcess customer ordersProcess customer enquiriesAnswer Live Chat queriesDocument feedback and complaintsAd-hoc administration duties as requiredAbout YouTo qualify for this role, you must meet the following requirements:A minimum of 1 year's experience in a call centre environmentExceptional customer service skillsProfessional, positive and friendly phone mannerExcellent communication skills with ability to build strong relationshipsStrong team player with keenness to learnAbility to multi-taskHigh level attention to detailStrong computer skills in an Omni system environment and ability to learn and champion new CRM systemsAbout COSPartnering with Australia’s leading organisations, we provide products used in every room of the modern office across a variety of categories, tailoring solutions to meet customers' needs.  Offering 20,000+ products from the latest technology solutions, workplace furniture offerings, stationery, printing and kitchen / canteen solutions, we have grown over the past four decades to become Australia’s largest locally owned and run provider. COS can offer you not just a job but a career and incredible exposure and growth. Why work for COS?There are many reasons why our employees enjoy working for COS. Convenient locationCompetitive remuneration and yearly reviewsOngoing career progressionBirthday day-offOverseas travel incentives for all staffOnsite gymStaff discounts on all productsAs the successful candidate you can expect an extensive induction with ongoing support and training. We pride ourselves on our ability to service our customers in the best possible way and as an organisation, we have a strong culture of excellence. This is a great opportunity to play a part in working for one of Australia's true success stories. How to ApplyPlease follow the instructions on the application page regarding your Work History, Education and Qualifications. You can include a Cover letter and Resume to give us an overview of your previous relevant experience.  COS can offer you not just a job but a career. If you are interested, we'd love to hear from you!


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