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Client Engagement Specialist
Want to be a force for good?
At Aware Super we believe that we do well through doing good. Finding ways to support our communities is part of our DNA and we have a track record of being bold and breaking new ground. We have always believed that we have a responsibility to invest in ways that deliver strong returns for members at the same time as improving our communities, building a more sustainable economy and supporting employment locally and globally.
Aware Super is one of Australia’s largest industry funds providing superannuation, advice and retirement solutions to those who teach, nurse, care, respond and help others in our communities. We offer a truly collaborative workplace that responds to rapid change, without losing sight of what is most important to us: our members. To learn more visit: https://awaresuper.com.au/member
About this opportunity
As the Client Engagement Specialist, you will be responsible for proactively contacting members, clients and prospective clients regarding outbound campaigns with a view to retaining and initiating business. You will also be responsible for assessing members’ and clients' needs and generating referrals for Financial Planners.
Our Client Engagement team is based in Wollongong, however we will consider candidates from Sydney and surrounding suburbs with some flexibility to include working from home days.
How do you exceed our expectations?
You are highly organised and results driven with a passion for providing outstanding customer service. You will have a proven ability to initiate and engage clients in conversation by building rapport.
You will also have:
• Demonstrated experience in an outbound contact centre role within Financial Services (Superannuation is highly desirable);
• Current RG 146 - Superannuation qualification (highly desirable);
• The ability to identify clients’ needs by asking open-ended questions and having engaging conversations;
• A resilient nature with the ability to handle client objections;
• Excellent phone manner;
• Strong written and verbal communication skills;
• Proficiency in using Microsoft Office Word and Excel;
• Commitment to outstanding client service and teamwork;
• Commitment to work at least 3 days in the office in Wollongong; and
• Commitment to attend training in the office including the induction training
We’re passionate about providing an employee experience that is full of opportunity for our people to develop and grow in their careers. We provide employee benefits that truly make our workplace the best place to work including generous leave offerings, salary continuance insurance, flexible working, professional and personal development and health and well-being initiatives.
The Aware Super difference
At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our people, members and communities. Our people are focused on creating a diverse and dynamic environment that embraces and values differences and enables our team to bring their whole selves to work. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador. Our members are at the heart of everything we do, and we CARE deeply, DELIVER honourably, and LEAD bravely.
Applicants must have the right to work in Australia and will be subject to police and bankruptcy checks.
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