Claims Management Officer
RACQ Bank
  • locationEight Mile Plains, QLD
  • salaryNot disclosed
  • full-time 22 March 2021
  • locationEight Mile Plains, QLD
  • salaryNot disclosed
  • full-time
Job Description

Claims Management Officer(
Job Number:
210000EP)
Description

Claims Management Officer- Motor

Customer Service Opportunity at Iconic QLD Insurer.

• Permanent full time and Contract roles available

At RACQ we are passionate about providing a high level of service for our members, in their time of need. Rain or shine, we always help our members with kindness and consideration.
Customer service and a desire to help is key. We are seeking applicants who love to help others, thrive in a fast-paced environment, build meaningful relationships with colleagues and have an excellent work ethic.

In this role you are empowered to proactively manage claims, end to end, ensuring our members have a positive experience in their time of need. Working in a fast-paced environment, every day will be different. There are new people to meet and new things to learn. We thrive as whole RACQ team with strong values, culture, and vision.

As a Claims Management Officer, you will work a rotational roster between 7am-7pm Monday to Friday and 8:30am to 5pm Saturday and Sunday.

We provide a 4-week full-time training program to set you up for success! This training will be held at our Eight Mile Plains Head Office and via our virtual training platforms in a mixed learning format. This role offers flexible work from home arrangements. You would be required to attend the first 4 weeks of training in person at our Eight Mile Plains office. You may also be required to come in the office once a month for ongoing training and team days.

Training is provided to set you up for success.

• Assist members in a time of need by with empathy and kindness. Providing support and advice.
• Proactively manage claims (end to end). Completing all actions, every time, to deliver the best service.
• Answering multiple calls throughout the day, assisting all callers with a professional and empathetic mindset.
• Make claim decisions accurately and efficiently, considering the circumstances of each claim and coming to confident conclusions.
• Discuss and negotiate settlement options, articulating outcomes clearly and honestly. Ensuring all callers understand fully and agree next steps.
• Interact professionally with multiple stakeholders internally and externally. Being considerate of others at all times.
• Apply and interpret Product Disclosure Statements to determine claims acceptance.
• Apply and interpret process documentation to ensure transparency, consistency, and compliance.
• Actively participate in coaching and training to upskill and build capability within yourself and your team

About you

• You will be eager to learn, happy to pick up the phone, and have a can-do attitude
• Strong time management, problem solving and negotiations skills
• Demonstrated experience in ensuring an outstanding customer experience
• Excellent written, verbal, and interpersonal communication skills (including managing emotionally charged situations)
• Demonstrated ability to adapt to an ever-changing environment

It’s an exciting time to be part of RACQ as we continue our evolution towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

The opportunities for your development and the growth of our organisation are endless. We are passionate about supporting you to be the best Claims Management Officer you can be.

We are committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you and how we can help you find your balance.

There’s plenty of other perks, too;

• Free Roadside Assistance, significant discounts on Banking, Assistance, Insurance and Travel products for you and your family
• Significant discounts on holidays, theme parks, movies, new cars, experiences and so much more

Ready to apply? You’ve got this.

Please Note; You will be required to complete a short quiz to see how closely RACQ’s culture and values align to yours.

RACQ is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.

Questions? Please contact careers@racq.com.au or visit www.racq.com.au/about/careers/our-recruitment-process

Work Locations

Eight Mile Plains
2649 Logan Road
Eight Mile Plains 4113

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Claims Management Officer

  • Job Details:
    Not disclosed AUD
    Eight Mile Plains, QLD, Full time
  • Key Dates:
    22 March 2021
    Last -9 days to apply
  • Industry:
    Superannuation and Insurance
  • Insights:
    0 Applicants
    1 Views
Job Description

Claims Management Officer(
Job Number:
210000EP)
Description

Claims Management Officer- Motor

Customer Service Opportunity at Iconic QLD Insurer.

• Permanent full time and Contract roles available

At RACQ we are passionate about providing a high level of service for our members, in their time of need. Rain or shine, we always help our members with kindness and consideration.
Customer service and a desire to help is key. We are seeking applicants who love to help others, thrive in a fast-paced environment, build meaningful relationships with colleagues and have an excellent work ethic.

In this role you are empowered to proactively manage claims, end to end, ensuring our members have a positive experience in their time of need. Working in a fast-paced environment, every day will be different. There are new people to meet and new things to learn. We thrive as whole RACQ team with strong values, culture, and vision.

As a Claims Management Officer, you will work a rotational roster between 7am-7pm Monday to Friday and 8:30am to 5pm Saturday and Sunday.

We provide a 4-week full-time training program to set you up for success! This training will be held at our Eight Mile Plains Head Office and via our virtual training platforms in a mixed learning format. This role offers flexible work from home arrangements. You would be required to attend the first 4 weeks of training in person at our Eight Mile Plains office. You may also be required to come in the office once a month for ongoing training and team days.

Training is provided to set you up for success.

• Assist members in a time of need by with empathy and kindness. Providing support and advice.
• Proactively manage claims (end to end). Completing all actions, every time, to deliver the best service.
• Answering multiple calls throughout the day, assisting all callers with a professional and empathetic mindset.
• Make claim decisions accurately and efficiently, considering the circumstances of each claim and coming to confident conclusions.
• Discuss and negotiate settlement options, articulating outcomes clearly and honestly. Ensuring all callers understand fully and agree next steps.
• Interact professionally with multiple stakeholders internally and externally. Being considerate of others at all times.
• Apply and interpret Product Disclosure Statements to determine claims acceptance.
• Apply and interpret process documentation to ensure transparency, consistency, and compliance.
• Actively participate in coaching and training to upskill and build capability within yourself and your team

About you

• You will be eager to learn, happy to pick up the phone, and have a can-do attitude
• Strong time management, problem solving and negotiations skills
• Demonstrated experience in ensuring an outstanding customer experience
• Excellent written, verbal, and interpersonal communication skills (including managing emotionally charged situations)
• Demonstrated ability to adapt to an ever-changing environment

It’s an exciting time to be part of RACQ as we continue our evolution towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

The opportunities for your development and the growth of our organisation are endless. We are passionate about supporting you to be the best Claims Management Officer you can be.

We are committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you and how we can help you find your balance.

There’s plenty of other perks, too;

• Free Roadside Assistance, significant discounts on Banking, Assistance, Insurance and Travel products for you and your family
• Significant discounts on holidays, theme parks, movies, new cars, experiences and so much more

Ready to apply? You’ve got this.

Please Note; You will be required to complete a short quiz to see how closely RACQ’s culture and values align to yours.

RACQ is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.

Questions? Please contact careers@racq.com.au or visit www.racq.com.au/about/careers/our-recruitment-process

Work Locations

Eight Mile Plains
2649 Logan Road
Eight Mile Plains 4113


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