Operational Reporting Analyst
Vocus
  • locationSydney, NSW
  • salaryNot disclosed
  • full-time 29 January 2021
  • locationSydney, NSW
  • salaryNot disclosed
  • full-time
Job Description

Vocus is crazy about customers. We’re also crazy about our people. We empower them to Do it. Own it. Love it and that’s why they choose to work for us. Here, it’s never just a job – We care about the impact we have, and that’s what connects us. Whoever you are, you'll fit right into our team of 1500 personalities. And as you help us disrupt our industry, we’ll support you to be ‘the best you’, at Vocus and at home.

Whoever you are, you'll fit right into our team of 1,400 different personalities. We’ll support you to be the best you can be here at Vocus and at home.

What’s the opportunity?

This role has ownership of the management reporting capability conducting needs analysis, designing, developing and maintaining standardised management reports and dashboards. The role will also support both ad hoc and standardised reporting of Technology Operations performance into Vocus Networks and if needed, into Vocus Retail. The role will also be responsible for the building of an ‘Metrics & Insights’ capability that monitors Technology Operations activity in order to identify inefficiencies, opportunities for improvement and threats to optimising operational delivery.

What you’ll be doing:
Responsible for identifying existing reporting requirements, both adhoc and scheduled, for recipients from Technology Operations, Technology and other Vocus businesses.
Utilising existing source data drawn from disparate systems, design, develop and maintaining standard operational reports (eg: Monthly, Weekly reporting) across Service Operations, Field and Facilities, Systems & Infrastructure, Network Operations and Delivery Management
Create and manage dashboards to communicate complex information so that broader business has visibility and understanding of Technology Operations performance
Support the input of key technology operations data into Vocus Group businesses as needed
Lead the implementation of an ‘metrics & insights’ capability into technology operations utilising next generation data storage, processing, exploration, visualisation and prediction tools
Plan and assist in the implementation of operational optimisation initiatives or projects related to operational changes. Provide ongoing reporting of key metrics
Ensure maintenance of reporting security and integrity controls
Develop and undertake or contribute to research projects
Support the exploration of productising data analytics offerings to Vocus customers (especially wholesale service providers)
What we need from you:
1-3+ years of experience directly related to the role
Experience conducting end-to-end analysis that includes data gathering and requirements specification
Proven ability to architect, develop and automate BI and analytics solutions, iteratively build and prototype dashboards
Demonstrated experience in interpreting data/outcomes to highlight business problems, risks and opportunities
Experience in the Telecom industry or in industry that provides consulting and analytics/research services to clients to help them utilise the insights from our data and better execute their business needs
Design, test, and implement descriptive, predictive, and prescriptive studies using appropriate machine learning and data science techniques
Operational analytics experience
Strong knowledge of Power BI & SQL
Experience in business intelligence tools and reporting
Experience developing dashboards using Power BI, Tableau
Basic understanding of data models and predictive analytics.
Basic understanding of cloud based analytics and reporting - AWS and/or GCP preferred
It’s a seriously exciting time to join Vocus and there’s even more to come. If you think you want to join us and be part of something great, do it and apply now!

The extra stuff we know you want to know

We know how to celebrate our wins and we know learning from our mistakes makes us better. We are all about flexible working and, hand on heart, we practise work life balance. We high five you on your work anniversary and give you a day off. We know time off is important for balance, so we have an option to buy more leave. We embrace your unique style and let you be a master of your own style with no dress code. This is just the tip of the iceberg, so jump on our careers site or LinkedIn to find out more!

Did I hear you say, “Who is Vocus?”

We are a challenger business in the Telco and Energy Industry. We listened to our customers and heard that they wanted more from a network, so that’s what we’ve given them.
We built the network thanks to our own team of highly skilled fibre engineers.
We own our network giving us easier, straightforward access.
We manage our network here in Australia out of our Melbourne offices.
We now have more than 30,000 km of fibre optic cable laid and operational throughout Australia, 5000 on-net buildings connected to our network.

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About

As a leading specialist fibre and network solutions provider, Vocus connects people, businesses, governments, and communities across Australia and New Zealand, to the world. With a world-class team of experts, we challenge convention and do things d

More...
About Vocus

As a leading specialist fibre and network solutions provider, Vocus connects people, businesses, governments, and communities across Australia and New Zealand, to the world. With a world-class team of experts, we challenge convention and do things d

More...
Supporting Documents

    NONE

Work Authorisation
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Operational Reporting Analyst

  • Job Details:
    Not disclosed AUD
    Sydney, NSW, Full time
  • Key Dates:
    29 January 2021
    Last 19 days to apply
  • Industry:
    Information and Communication Technology
  • Insights:
    0 Applicants
    1 Views
Job Description

Vocus is crazy about customers. We’re also crazy about our people. We empower them to Do it. Own it. Love it and that’s why they choose to work for us. Here, it’s never just a job – We care about the impact we have, and that’s what connects us. Whoever you are, you'll fit right into our team of 1500 personalities. And as you help us disrupt our industry, we’ll support you to be ‘the best you’, at Vocus and at home.

Whoever you are, you'll fit right into our team of 1,400 different personalities. We’ll support you to be the best you can be here at Vocus and at home.

What’s the opportunity?

This role has ownership of the management reporting capability conducting needs analysis, designing, developing and maintaining standardised management reports and dashboards. The role will also support both ad hoc and standardised reporting of Technology Operations performance into Vocus Networks and if needed, into Vocus Retail. The role will also be responsible for the building of an ‘Metrics & Insights’ capability that monitors Technology Operations activity in order to identify inefficiencies, opportunities for improvement and threats to optimising operational delivery.

What you’ll be doing:
Responsible for identifying existing reporting requirements, both adhoc and scheduled, for recipients from Technology Operations, Technology and other Vocus businesses.
Utilising existing source data drawn from disparate systems, design, develop and maintaining standard operational reports (eg: Monthly, Weekly reporting) across Service Operations, Field and Facilities, Systems & Infrastructure, Network Operations and Delivery Management
Create and manage dashboards to communicate complex information so that broader business has visibility and understanding of Technology Operations performance
Support the input of key technology operations data into Vocus Group businesses as needed
Lead the implementation of an ‘metrics & insights’ capability into technology operations utilising next generation data storage, processing, exploration, visualisation and prediction tools
Plan and assist in the implementation of operational optimisation initiatives or projects related to operational changes. Provide ongoing reporting of key metrics
Ensure maintenance of reporting security and integrity controls
Develop and undertake or contribute to research projects
Support the exploration of productising data analytics offerings to Vocus customers (especially wholesale service providers)
What we need from you:
1-3+ years of experience directly related to the role
Experience conducting end-to-end analysis that includes data gathering and requirements specification
Proven ability to architect, develop and automate BI and analytics solutions, iteratively build and prototype dashboards
Demonstrated experience in interpreting data/outcomes to highlight business problems, risks and opportunities
Experience in the Telecom industry or in industry that provides consulting and analytics/research services to clients to help them utilise the insights from our data and better execute their business needs
Design, test, and implement descriptive, predictive, and prescriptive studies using appropriate machine learning and data science techniques
Operational analytics experience
Strong knowledge of Power BI & SQL
Experience in business intelligence tools and reporting
Experience developing dashboards using Power BI, Tableau
Basic understanding of data models and predictive analytics.
Basic understanding of cloud based analytics and reporting - AWS and/or GCP preferred
It’s a seriously exciting time to join Vocus and there’s even more to come. If you think you want to join us and be part of something great, do it and apply now!

The extra stuff we know you want to know

We know how to celebrate our wins and we know learning from our mistakes makes us better. We are all about flexible working and, hand on heart, we practise work life balance. We high five you on your work anniversary and give you a day off. We know time off is important for balance, so we have an option to buy more leave. We embrace your unique style and let you be a master of your own style with no dress code. This is just the tip of the iceberg, so jump on our careers site or LinkedIn to find out more!

Did I hear you say, “Who is Vocus?”

We are a challenger business in the Telco and Energy Industry. We listened to our customers and heard that they wanted more from a network, so that’s what we’ve given them.
We built the network thanks to our own team of highly skilled fibre engineers.
We own our network giving us easier, straightforward access.
We manage our network here in Australia out of our Melbourne offices.
We now have more than 30,000 km of fibre optic cable laid and operational throughout Australia, 5000 on-net buildings connected to our network.


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