Health Concierge Clinician
Medibank
  • locationSydney, NSW
  • salaryNot disclosed
  • full-time 27 January 2021
  • locationSydney, NSW
  • salaryNot disclosed
  • full-time
Job Description

Job Requisition Number: 4704
Date: 19-Jan-2021
Location:
NSW, AU DOCKLANDS, VIC, AU, 3008 Sydney, NSW, AU, 2000 VIC, AU QLD, AU ACT, AU

Will you actively create a healthier future for tomorrow?

At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.

We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.

The Opportunity

Health Concierge is a program established to help Medibank members with specific health needs when they need it most – such as when preparing for, or recovering from, a hospital stay or treatment. From providing targeted healthcare information, emotional support, and links to resources in the community, Health Concierge is our way of offering the extra support and care our members need, when they need it most, to help them get the best possible outcome.

Learn more about our innovative program and opportunities by clicking here.

As a Health Concierge Clinician your role is to connect with Medibank members via the phone and support them through their hospital journey and ongoing health, by offering them support and linking them to support services and resources available to them. You advise members to help them make informed decisions about their health, supporting them to improve their health outcomes.

Making outbound calls to members, some of your responsibilities include:
• Providing support throughout their health journey and to be able to communicate relevant/appropriate options available to them in an engaging, sensitive way:
• Assisting them in navigating the health system and making informed decisions and offering support for them when and where they need it;
• Ensuring they feel safe, supported and providing a friendly, personal experience;
• Working towards KPIs and targets whilst ensuring a quality experience for Medibank members

Please note:
• This role is a non-clinical telephone-based support service.
• You will be rostered across our operating hours of 9-6 pm (Melb/Syd local time) Monday to Friday.
• We have part time (0.6 - 0.9 FTE) and casual positions available.
• Start date Tuesday 9th March 2021 – 9 days full time, virtual training (ie Tuesday 9th- Friday 19th) before moving to your part time roster.
• This position (and training) will commence as Work from Home role and will require you to have fast, reliable internet and appropriate work space to ensure privacy whilst working.

About You

With strong interpersonal skills and a thoroughly engaging phone manner, you present as a positive, enthusiastic and adaptable personality with focused mindset to deliver exceptional service to Medibank members. Self-motivated and proactive, you are comfortable working to KPIs and targets.

You are a Registered Nurse, Enrolled Nurse, Physiotherapist, Occupational Therapist, Exercise Physiologist, Dietitian or Pharmacist with AHPRA or relevant registration, with a minimum of 1 years' post qualification experience and who genuinely cares about the health outcomes and the wellbeing of others.

Previous customer service or telephone-based experience, applying active listening skills will set you up for success. As will an adaptable communication style which allows you to empathise when dealing with vulnerable customers and build trusted relationships with people at all levels.

A career with us

With flexible working options, our people have choice in how and where they work. We’re also committed to supporting better accessibility for our customers and our people. If we call you to discuss this role, you’ll also get the opportunity to chat about any adjustments.

We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives.

To start small and impact bigger.

Job Segment: Clinic, Medical, Physiology, Nursing, Healthcare, Part Time

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As a leading specialist fibre and network solutions provider, Vocus connects people, businesses, governments, and communities across Australia and New Zealand, to the world. With a world-class team of experts, we challenge convention and do things d

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About Medibank

At Medibank we are motivated by improving the health of all Australians and the health of our members. We are passionate about building a better health system that is centred on people, and sustainable in the long term. Medibank’s core business is

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Health Concierge Clinician

  • Job Details:
    Not disclosed AUD
    Sydney, NSW, Part time
  • Key Dates:
    27 January 2021
    Last 14 days to apply
  • Industry:
    Healthcare
  • Insights:
    0 Applicants
    1 Views
Job Description

Job Requisition Number: 4704
Date: 19-Jan-2021
Location:
NSW, AU DOCKLANDS, VIC, AU, 3008 Sydney, NSW, AU, 2000 VIC, AU QLD, AU ACT, AU

Will you actively create a healthier future for tomorrow?

At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.

We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.

The Opportunity

Health Concierge is a program established to help Medibank members with specific health needs when they need it most – such as when preparing for, or recovering from, a hospital stay or treatment. From providing targeted healthcare information, emotional support, and links to resources in the community, Health Concierge is our way of offering the extra support and care our members need, when they need it most, to help them get the best possible outcome.

Learn more about our innovative program and opportunities by clicking here.

As a Health Concierge Clinician your role is to connect with Medibank members via the phone and support them through their hospital journey and ongoing health, by offering them support and linking them to support services and resources available to them. You advise members to help them make informed decisions about their health, supporting them to improve their health outcomes.

Making outbound calls to members, some of your responsibilities include:
• Providing support throughout their health journey and to be able to communicate relevant/appropriate options available to them in an engaging, sensitive way:
• Assisting them in navigating the health system and making informed decisions and offering support for them when and where they need it;
• Ensuring they feel safe, supported and providing a friendly, personal experience;
• Working towards KPIs and targets whilst ensuring a quality experience for Medibank members

Please note:
• This role is a non-clinical telephone-based support service.
• You will be rostered across our operating hours of 9-6 pm (Melb/Syd local time) Monday to Friday.
• We have part time (0.6 - 0.9 FTE) and casual positions available.
• Start date Tuesday 9th March 2021 – 9 days full time, virtual training (ie Tuesday 9th- Friday 19th) before moving to your part time roster.
• This position (and training) will commence as Work from Home role and will require you to have fast, reliable internet and appropriate work space to ensure privacy whilst working.

About You

With strong interpersonal skills and a thoroughly engaging phone manner, you present as a positive, enthusiastic and adaptable personality with focused mindset to deliver exceptional service to Medibank members. Self-motivated and proactive, you are comfortable working to KPIs and targets.

You are a Registered Nurse, Enrolled Nurse, Physiotherapist, Occupational Therapist, Exercise Physiologist, Dietitian or Pharmacist with AHPRA or relevant registration, with a minimum of 1 years' post qualification experience and who genuinely cares about the health outcomes and the wellbeing of others.

Previous customer service or telephone-based experience, applying active listening skills will set you up for success. As will an adaptable communication style which allows you to empathise when dealing with vulnerable customers and build trusted relationships with people at all levels.

A career with us

With flexible working options, our people have choice in how and where they work. We’re also committed to supporting better accessibility for our customers and our people. If we call you to discuss this role, you’ll also get the opportunity to chat about any adjustments.

We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives.

To start small and impact bigger.

Job Segment: Clinic, Medical, Physiology, Nursing, Healthcare, Part Time


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