As a leading specialist fibre and network solutions provider, Vocus connects people, businesses, governments, and communities across Australia and New Zealand, to the world. With a world-class team of experts, we challenge convention and do things dMore...
We’re a leading life insurance specialist with over 47 years’ experience. With a unique customer value proposition focused on life, health and wellbeing, our purpose is to make a difference in people’s lives. Not to mention we’re backed by AMore...
At AIA, our vision is to help people live healthier, longer, better lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance for Life, Health and Wellbeing.
The Opportunity at AIA
Client Service officer to provide a best in class customer experience to AIA policyholders, advisers and internal/external stakeholders.
About the Opportunity with AIA
This role will specifically be controlling the Superannuation tasks. Large majority of the work is working with our 3rd party administrator Insurance & Superannuation Administration Services (IASAS) analysing and completing reporting. You will also:
Have Remediation tasks to complete where you contact advisors to fix data issues and confirm personal information
Manage the reports then upload to the ATO SuperStream to request premiums from client Super accounts
Develop and maintain quality working relationships with internal and external stakeholders
Play an active role in risk management ensuring work complies with required standards and regulations
Accountable for delivering customer service outcomes to a high level of quality
To be successful in this position you will have
Strong communication skills required to manage internal and external stakeholders
Very strong attention to detail
Prior experience within an administrative role
Prior experience dealing with confidential and sensitive data
Strong ability to multi task and problem solve
In return, AIA Australia offers you the opportunity to:
Access our training and development to upgrade or build on your current skills
Make a difference in someone’s life every day
Work for a business helping millions of Australians every year
Access four (4) additional leave days a year to recharge and refresh yourself
Work in a business with no dress code
Enjoy wonderful internal Health and Well-being initiatives that support you
Work with supportive and inclusive people and managers.
Recruitment Agencies: Our Talent team does not require any recruitment agency support.
Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:
Healthier, Longer, Better Lives
At AIA, wellbeing is at our core. We understand that healthy employees are happy employees. That’s why we have a culture of care that promotes wellbeing and flexibility, recharge days, flexible work arrangements and an AIA Vitality membership.
We focus on career development, people development and leadership capability, so that you’ll be nurtured and have every opportunity to reach your full potential.
We recognise your efforts and hard work because we understand that everyone in our AIA family is important. When people feel valued, they become more productive and satisfied, and we want you to feel inspired every day.
We are an equal opportunity employer that embraces and values diversity and inclusion in our workforce. We believe that for people to be their best selves at work, they must feel they can be themselves. We celebrate both our differences and similarities including how we dress, and we trust our employees to dress appropriately and comfortably for their day.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
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