As a leading specialist fibre and network solutions provider, Vocus connects people, businesses, governments, and communities across Australia and New Zealand, to the world. With a world-class team of experts, we challenge convention and do things dMore...
We’re a leading life insurance specialist with over 47 years’ experience. With a unique customer value proposition focused on life, health and wellbeing, our purpose is to make a difference in people’s lives. Not to mention we’re backed by AMore...
At AIA, our vision is to help people live healthier, longer, better lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance for Life, Health and Wellbeing.
The Opportunity at AIA
Responsible for providing services to customers relating to areas such as sales, sales promotions, billing inquiries, service requests, suggestions and complaints
In November 2019, AIA Australia welcomed CommInsure Life (CMLAS Pty Ltd) into the AIA family. This role is positioned in the CMLAS Pty Ltd business and based at our offices in Sydney Olympic Park.
We have multiple opportunities in our Life Customer Solutions team for an experienced Customer Service Representative. This role is responsible for ensuring there is a seamless flow of calls within the Contact Centre to ensure we are responding to a customer’s queries in their channel of choice, providing accurate and knowledgeable information that exceeds the caller’s expectations.
In this role, you will be responsible for:
Delivers great customer service through telephone contacts and ensures quality measures are met
To work from the perspective of the customer/client. Focus on customer needs; work to engage the customer; build and sustain productive customer relationships and loyalty
To undertake training to meet & maintain business, industry and legislative minimum standards appropriate for the role
Ensuring that all customers’ requests are actioned within service levels and within agreed quality and efficiency benchmarks
To be successful in this role, you will have:
Strong customer service focus
Strong understanding of a Contact Centre environment and the respective metrics
Strong verbal and written communication skills
Ability to work under pressure and handle complaints
Highly organised with the ability to prioritise work activities and effectively allocate tasks
Recruitment Agencies: Our Talent team does not require any recruitment agency support.
Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:
Healthier, Longer, Better Lives
At AIA, wellbeing is at our core. We understand that healthy employees are happy employees. That’s why we have a culture of care that promotes wellbeing and flexibility, recharge days, flexible work arrangements and an AIA Vitality membership.
We focus on career development, people development and leadership capability, so that you’ll be nurtured and have every opportunity to reach your full potential.
We recognise your efforts and hard work because we understand that everyone in our AIA family is important. When people feel valued, they become more productive and satisfied, and we want you to feel inspired every day.
We are an equal opportunity employer that embraces and values diversity and inclusion in our workforce. We believe that for people to be their best selves at work, they must feel they can be themselves. We celebrate both our differences and similarities including how we dress, and we trust our employees to dress appropriately and comfortably for their day.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
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