As a leading specialist fibre and network solutions provider, Vocus connects people, businesses, governments, and communities across Australia and New Zealand, to the world. With a world-class team of experts, we challenge convention and do things dMore...
We’re a leading life insurance specialist with over 47 years’ experience. With a unique customer value proposition focused on life, health and wellbeing, our purpose is to make a difference in people’s lives. Not to mention we’re backed by AMore...
At AIA, our vision is to help people live healthier, longer, better lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance for Life, Health and Wellbeing.
The Opportunity at AIA
Your role as a Senior Claims Assessor at AIA Australia will see you reporting to the team leader based in our Sydney office. You will work in a team that is responsible for the assessment of all types of claims including term life/death, total permanent disablement and income protection.
While having your own small claimant portfolio the Senior Claims Assessor role is also technical role, you will be the technical expert to support the team being the point of expertise for the Claims Assessors.
To be successful as a Senior Claims Assessor, you will come from a claims management background in a life insurance environment. You will have excellent verbal and written communication skills, have financial or accounting skills and the ability to communicate effectively with stakeholders whether internal or external. You will know how to manage your time and be organised to deliver your work in a fast paced dynamic environment. You will be motivated by making a difference and will understand how to manage your priorities and stakeholders effectively.
As a senior member of the Claims Team:
Manage own claims portfolio including more complex claims, and proactively contribute to the overall achievement of claims turnaround times and SLAs.
Ensure that the quality, including presentation, accuracy and detail of claims assessments meets or exceeds the business unit minimum performance standards.
To ensure that there is a close and productive working relationship with the Claims Development team and Principal Claims Assessors ensuring the skills learnt are transferred into the workplace
Be aware of the importance and value of good business relationships between all stakeholders and taking accountability for maintaining those relationships.
Participate in initiatives to help achieve claims strategy and develop a high performance culture, including the delivery of projects as required
Actively participate in any other tasks, projects or responsibilities assigned from time to time by Management.
Recruitment Agencies: Our Talent team does not require any recruitment agency support.
Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:
Healthier, Longer, Better Lives
At AIA, wellbeing is at our core. We understand that healthy employees are happy employees. That’s why we have a culture of care that promotes wellbeing and flexibility, recharge days, flexible work arrangements and an AIA Vitality membership.
We focus on career development, people development and leadership capability, so that you’ll be nurtured and have every opportunity to reach your full potential.
We recognise your efforts and hard work because we understand that everyone in our AIA family is important. When people feel valued, they become more productive and satisfied, and we want you to feel inspired every day.
We are an equal opportunity employer that embraces and values diversity and inclusion in our workforce. We believe that for people to be their best selves at work, they must feel they can be themselves. We celebrate both our differences and similarities including how we dress, and we trust our employees to dress appropriately and comfortably for their day.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
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