Customer Care Representative
AIA
  • locationMelbourne, VIC
  • salaryNot disclosed
  • full-time 22 January 2021
  • locationMelbourne, VIC
  • salaryNot disclosed
  • full-time
Job Description

At AIA, our vision is to help people live healthier, longer, better lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance for Life, Health and Wellbeing.

The Opportunity at AIA

As a Client Service Representative you will handled inbound telephone calls from clients and advisers who are requiring assistance with policy maintenance or general enquiries. You will be accountable for delivering exceptional service and going above and beyond for our clients and advisers.

To be successful in this role, you will have solid contact centre/customer service experience and excellent communication skills, both written and verbal.

Please note this role is a 12 month contract opportunity with a view to extend/be made permanent.

Key responsibilities –

Driving exceptional customer outcomes by investigating and resolving disputes pertaining to the expectations of the adviser versus our product rules, business practice and our data.
Driving exceptional service outcomes by achieving all targeted turnaround times and service level agreements
Responding to general inquiries received to internal email accounts established within the teams within the agreed turnaround time set by the business
Ensuring all audit responses are completed on time
Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

Owen.Fox@aia.com
Healthier, Longer, Better Lives
At AIA, wellbeing is at our core. We understand that healthy employees are happy employees. That’s why we have a culture of care that promotes wellbeing and flexibility, recharge days, flexible work arrangements and an AIA Vitality membership.

We focus on career development, people development and leadership capability, so that you’ll be nurtured and have every opportunity to reach your full potential.

We recognise your efforts and hard work because we understand that everyone in our AIA family is important. When people feel valued, they become more productive and satisfied, and we want you to feel inspired every day.

We are an equal opportunity employer that embraces and values diversity and inclusion in our workforce. We believe that for people to be their best selves at work, they must feel they can be themselves. We celebrate both our differences and similarities including how we dress, and we trust our employees to dress appropriately and comfortably for their day.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Work Authorisation
Supporting Documents

    NONE

Share This Job
About

As a leading specialist fibre and network solutions provider, Vocus connects people, businesses, governments, and communities across Australia and New Zealand, to the world. With a world-class team of experts, we challenge convention and do things d

More...
About AIA

We’re a leading life insurance specialist with over 47 years’ experience. With a unique customer value proposition focused on life, health and wellbeing, our purpose is to make a difference in people’s lives. Not to mention we’re backed by A

More...
Supporting Documents

    NONE

Work Authorisation
company-profile-photo

Customer Care Representative

  • Job Details:
    Not disclosed AUD
    Melbourne, VIC, Full time
  • Key Dates:
    22 January 2021
    Last 0 days to apply
  • Industry:
    Superannuation and Insurance
  • Insights:
    0 Applicants
    1 Views
Job Description

At AIA, our vision is to help people live healthier, longer, better lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance for Life, Health and Wellbeing.

The Opportunity at AIA

As a Client Service Representative you will handled inbound telephone calls from clients and advisers who are requiring assistance with policy maintenance or general enquiries. You will be accountable for delivering exceptional service and going above and beyond for our clients and advisers.

To be successful in this role, you will have solid contact centre/customer service experience and excellent communication skills, both written and verbal.

Please note this role is a 12 month contract opportunity with a view to extend/be made permanent.

Key responsibilities –

Driving exceptional customer outcomes by investigating and resolving disputes pertaining to the expectations of the adviser versus our product rules, business practice and our data.
Driving exceptional service outcomes by achieving all targeted turnaround times and service level agreements
Responding to general inquiries received to internal email accounts established within the teams within the agreed turnaround time set by the business
Ensuring all audit responses are completed on time
Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

Owen.Fox@aia.com
Healthier, Longer, Better Lives
At AIA, wellbeing is at our core. We understand that healthy employees are happy employees. That’s why we have a culture of care that promotes wellbeing and flexibility, recharge days, flexible work arrangements and an AIA Vitality membership.

We focus on career development, people development and leadership capability, so that you’ll be nurtured and have every opportunity to reach your full potential.

We recognise your efforts and hard work because we understand that everyone in our AIA family is important. When people feel valued, they become more productive and satisfied, and we want you to feel inspired every day.

We are an equal opportunity employer that embraces and values diversity and inclusion in our workforce. We believe that for people to be their best selves at work, they must feel they can be themselves. We celebrate both our differences and similarities including how we dress, and we trust our employees to dress appropriately and comfortably for their day.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.


Be Careful

Don’t provide your bank or credit card details when applying for jobs. Learn how to protect yourself here.

Share This Job
Want to be successful in securing this job?

Post your task and get experts help on:

  • Resume
  • Coverletter
  • Job Application

Get help from Experts Now!