As a leading specialist fibre and network solutions provider, Vocus connects people, businesses, governments, and communities across Australia and New Zealand, to the world. With a world-class team of experts, we challenge convention and do things dMore...
We’re a leading life insurance specialist with over 47 years’ experience. With a unique customer value proposition focused on life, health and wellbeing, our purpose is to make a difference in people’s lives. Not to mention we’re backed by AMore...
At AIA, our vision is to help people live healthier, longer, better lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance for Life, Health and Wellbeing.
The Opportunity at AIA
As part of the customer service and concierge team your focus will be to field calls and email queries and provide information and support on AIA Health Products & services including AIA Vitality!
Key responsibilities include
With a true focus on providing the best customer service possible you will be supporting existing as well as new members with a high level of service. As varied as this role will be you will provide day to day administration and support in the continual improvement of the customer service team. You will:
Handle inbound and tactical outbound enquires
Provide advice and effective explanations of AIA Health insurance products and AIA Vitality
Ensure accurate amendments to membership details
Deliver exceptional customer service outcomes
Partner with a variety of internal and external stakeholders across AIA
To be successful in this position, you will have:
Proven experience working in call center, customer service or member focused environment
Previous Health insurance background – desirable but not essential
Demonstrated ability to work with complex systems, use of HAMBS – desirable but not essential
Keen attention to detail
Excellent communication and presentation skills, both written & verbal
Ability to problem solve and a solutions focused approach
In return, AIA Australia offers you the opportunity to:
Take your career into a new area
Access our training and development to upgrade or build on your current skills
Make a difference in someone’s life every day
Work for a business helping millions of Australians every year
Access four (4) additional leave days a year to recharge and refresh yourself
Work in a business with no dress code
Enjoy wonderful internal Health and Well-being initiatives that support you
Work with supportive and inclusive people and managers.
Recruitment Agencies: Our Talent team does not require any recruitment agency support.
Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:
Healthier, Longer, Better Lives
At AIA, wellbeing is at our core. We understand that healthy employees are happy employees. That’s why we have a culture of care that promotes wellbeing and flexibility, recharge days, flexible work arrangements and an AIA Vitality membership.
We focus on career development, people development and leadership capability, so that you’ll be nurtured and have every opportunity to reach your full potential.
We recognise your efforts and hard work because we understand that everyone in our AIA family is important. When people feel valued, they become more productive and satisfied, and we want you to feel inspired every day.
We are an equal opportunity employer that embraces and values diversity and inclusion in our workforce. We believe that for people to be their best selves at work, they must feel they can be themselves. We celebrate both our differences and similarities including how we dress, and we trust our employees to dress appropriately and comfortably for their day.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
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