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Let’s talk about the role
The Process Improvement Specialist will work together with our digital delivery team, to ensure we streamline critical business processes before they are automated.
Review and update standard business process documentation
Use agreed frameworks and approaches to identify areas of improvement and design target state processes
Partner with Customer Operations stakeholders and digital automation squads to ensure the successful implementation of technology solutions to eliminate manual handling
Ensure problem statement and root cause are clearly understood, articulated, and agreed for each improvement opportunity.
Work with functional leaders to determine impacted processes and ensure that these are maintained or developed.
Change management support to ensure the changes are managed and delivered with both short term and long term outcomes in mind.
Ensure that all changes are properly scheduled, managed and communicated.
Let’s talk about you
As highly experienced Process Specialist/ Analyst you’ll be a clear thinker with a natural attention to detail. Your analytical and problem-solving skills are crucial to nailing this role.
Experience in applying Lean, Six Sigma, DMAIC approaches
Experience with automation of manual processes
Ability to build a solid understanding of the intricacies of the business
Lean Six Sigma certification (highly regarded)
BPMN experience or similar (highly regarded)
Ability to adapt in a complex, dynamic environment with a high performing team
Sound like you?
That’s a good sign. In return for your energy and ideas, we’re able to offer you a competitive salary, genuinely flexible work hours (adjusted days, hours, work from home - anytime), great kit, annual leave perks and a health and wellbeing program that helps you feel your best.
Let's do this!
Latitude’s number one priority is to ensure your safety and the safety of our workplace, this is our commitment. Most of us work remotely and so we'll conduct interviews via Zoom or Skype. If you have ANY questions or concerns, please bring them up during the screening process, we’re here to help you put your best foot forward. - Latitude Talent Team
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