Customer Assist Specialist
Latitude Financial Services
  • locationDocklands, VIC
  • salaryNot disclosed
  • full-time 21 January 2021
  • locationDocklands, VIC
  • salaryNot disclosed
  • full-time
Job Description

Let’s take a look at the role!

Top-notch negotiation skills, a knack with people, and a resilience that pulls you through any challenge. It’s not a job for everyone, but helping customers stay in control of their finances is a critical role - and we’re looking for the talent to match.

Our assist specialist will establish a professional relationship with the customer in order to Identify their needs including hardship, financial assistance or dissatisfaction and then educate customers about their account and next steps in the legal process, if all other avenues have been exhausted.

Some key responsibilities:

Obtain a promise to pay from overdue accounts, by setting and reviewing action dates, in the view of getting accounts back on track and up to date.
Make realistic arrangements with the customer to bring the account up to date using negotiation skills.
Appropriately determine what tools will assist the customer to rehabilitate their account and discuss the benefits of this to the client.
Ensure actions comply within policy, procedure, and strict legislative guidelines.
Strive to remove customer pain points and obstacles to deliver outstanding customer service.
Let’s look at you:

This role requires a level of resilience that views obstacles as an opportunity and the ability to think outside the box, be ready to use your negotiation skills and make some tough decisions. Considering the nature of business for our team we need someone with sound judgement and the ability to connect with a variety of people and really appreciate their individual situation.

Ideally you will possess the following:

Proven ability to provide excellent service and support in a Collections environment.
Demonstrated experience in the delivery of quality customer engagement frameworks within the financial services industry.
Excellent communication with strong capabilities to articulate complex information.
Strong understanding of compliance requirements, financial industry principles and regulations.
We are focused on supporting your development and ambitions for future career opportunities within Latitude.

We always endorse a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home an office or a combination of both.

Sound like you?

That’s a good sign! In return for your energy and ideas we offer genuine flexible family life / work balance e.g. adjusted days, hours. Health, well-being and social initiatives to help you feel great and connected.


We live and breathe our values. Act Right, Show Care, Be Curious

Partners in money

Latitude may seem like the new kid on the block, but it’s taken us almost a hundred years to become an overnight success.

Digital payments, cards, loans and insurance is what we offer - but what we really are is a platform that helps people shop and live better.

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About

As a leading specialist fibre and network solutions provider, Vocus connects people, businesses, governments, and communities across Australia and New Zealand, to the world. With a world-class team of experts, we challenge convention and do things d

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Everyone has aspirations, and a goal that needs financing. However, sometimes dealing with money can leave you feeling a little overwhelmed. As Australia’s biggest non-bank lender, we want to change that. And we will. Latitude is an independent d

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Customer Assist Specialist

  • Job Details:
    Not disclosed AUD
    Docklands, VIC, Full time
  • Key Dates:
    21 January 2021
    Last 1 days to apply
  • Industry:
    Superannuation and Insurance
  • Insights:
    0 Applicants
    1 Views
Job Description

Let’s take a look at the role!

Top-notch negotiation skills, a knack with people, and a resilience that pulls you through any challenge. It’s not a job for everyone, but helping customers stay in control of their finances is a critical role - and we’re looking for the talent to match.

Our assist specialist will establish a professional relationship with the customer in order to Identify their needs including hardship, financial assistance or dissatisfaction and then educate customers about their account and next steps in the legal process, if all other avenues have been exhausted.

Some key responsibilities:

Obtain a promise to pay from overdue accounts, by setting and reviewing action dates, in the view of getting accounts back on track and up to date.
Make realistic arrangements with the customer to bring the account up to date using negotiation skills.
Appropriately determine what tools will assist the customer to rehabilitate their account and discuss the benefits of this to the client.
Ensure actions comply within policy, procedure, and strict legislative guidelines.
Strive to remove customer pain points and obstacles to deliver outstanding customer service.
Let’s look at you:

This role requires a level of resilience that views obstacles as an opportunity and the ability to think outside the box, be ready to use your negotiation skills and make some tough decisions. Considering the nature of business for our team we need someone with sound judgement and the ability to connect with a variety of people and really appreciate their individual situation.

Ideally you will possess the following:

Proven ability to provide excellent service and support in a Collections environment.
Demonstrated experience in the delivery of quality customer engagement frameworks within the financial services industry.
Excellent communication with strong capabilities to articulate complex information.
Strong understanding of compliance requirements, financial industry principles and regulations.
We are focused on supporting your development and ambitions for future career opportunities within Latitude.

We always endorse a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home an office or a combination of both.

Sound like you?

That’s a good sign! In return for your energy and ideas we offer genuine flexible family life / work balance e.g. adjusted days, hours. Health, well-being and social initiatives to help you feel great and connected.


We live and breathe our values. Act Right, Show Care, Be Curious

Partners in money

Latitude may seem like the new kid on the block, but it’s taken us almost a hundred years to become an overnight success.

Digital payments, cards, loans and insurance is what we offer - but what we really are is a platform that helps people shop and live better.


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