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Brisbane based role – Gasworks Newstead Office
Suits an experienced digital producer who is looking to be part of BoQ Group's digital transformation journey
About the Role
As our Digital Producer you will deliver BAU and campaign updates to our boq.com.au website and related digital platforms, as well as supporting other Group business teams to manage their websites.
Deliver sales and service email campaigns as agreed with Marketing and Product teams whilst providing advice on best practice for EDMs
Collaborate with stakeholders to plan and deliver customer-focussed solutions
Identify and recommend opportunities to improve the customer experience and optimise customer journeys
Support the ongoing management of the Group's digital platforms (CMS, email marketing, analytics etc) to ensure they meet business objectives and adhere to relevant internal policies
Understand latest platform capabilities, assess how the platforms can support business outcomes, plan and engage stakeholders to adopt relevant enhancements
Keep own technical skills up to date across the key platform and understand broader digital trends in B2C solutions
Plan and conduct appropriate testing on all deliverables to ensure a quality end-user experience
Provide training and support to peers and colleagues by sharing best practice
Provide relevant reporting, and provide insights on the effectiveness of activities to enable ongoing optimisation while applying data and insights to raise awareness, engage stakeholders and communicate results
Sound knowledge of content and technical SEO practices; and actively implements SEO optimisation activities
Creation of relevant documentation as needed and keep it up to date (eg requirements, testing, and technical documentation)
Support the stability of the platforms that form part of the Group's public-facing website ecosystem, for example Adobe platform. Collaborate with external partners and internal teams to ensure these platforms are up to date and configured optimally to enable BOQ to deliver on the Digital strategy and BAU objectives
Have an agile approach, a growth mindset and continuously test and learn ways to improve work
Troubleshoot live service issues as needed
About You – Experience you hold:
3+ years’ experience in a similar role in retail banking or similar fast-paced customer-centric environment
Experience using the Adobe Marketing Cloud (i.e. Adobe Experience Manager, Target, Analytics, and Launch Desirable)
Experience using Adobe Campaign Manager to deliver multiple campaigns concurrently to defined customer groups. Required
Knowledge of multi-variant testing and reporting
Experience of audience segmentation and delivery of personalisation experiences
Experience with customer journey/sales funnel analysis and optimisation
Understanding and experience of UX, IA and Accessibility principles
Strong communication skills, including preparing presentations for management
Strong creative and problem solving skills
Ability to multi-task and prioitise effectively
Setting and tracking to deadlines, identifying and resolving issues that may arise
Excellent stakeholder management and collaboration
Attention to detail and focus on quality
Self-driven in keeping up to date in technical and industry knowledge
Experience in HTML and CSS
BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community where we support a flexible workplace and we are committed to an inclusive and diverse culture where differences are embraced!
Flexible working arrangements
Discounted financial products
Salary sacrificing options
Paid parental leave
Paid volunteer days
Purchase annual leave
BUPA Corporate Plan
Mentoring and leadership programs
Employee Assistance Program (EAP)
Gym, shopping, technology and travel offers!
How to Apply
To apply for this role please follow the links or apply via our Careers Page.
The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Newstead, Queensland, Australia
Bank of Queensland
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