Customer Contact and Quality Agent
Bank of Queensland
  • locationNewstead, QLD
  • salaryNot disclosed
  • full-time 20 January 2021
  • locationNewstead, QLD
  • salaryNot disclosed
  • full-time
Job Description

Job Description
Join ASX 100 finance leader!
Brisbane based role – Gasworks Newstead Office
Suits an experienced finance professional with previous banking experience
12 Month Fixed Term Contract

About the Role

The purpose of the role is to assist with the uplift of the Banks on-going Customer Due Diligence (OCDD) obligations to ensure compliance with regulatory requirements. This customer focused role will involve conducting outbound and inbound calls to ensure individual and non-individual customer details are current in accordance with BOQ's OCDD standards. These roles will also be required to ensure that customers are directed appropriately for the fulfilment of additional banking needs identified during the course of the interactions.

In addition, this role will be required to complete and report on the quality of individual customer KYC onboarding requirements across the BOQ Group.

Key responsibilities include:

Contact customers in accordance with OCDD processes to verify and update primary KYC details
Accurately and effectively update customer details using key systems while meeting team and individual KPIs
Initiate needs based conversations with customers based on the information provided while updating their KYC details
Refer customers to the relevant business unit for the fulfilment of needs as appropriate
Deliver on agreed targets, communicate progress and escalate any issues to leaders
Quality Control of individual customer on-boarding activities from all business lines
Fulfil relevant reporting obligations as required
Maintain confidentiality of customer information in line with internal policies
Support with any/all activities related to the fulfilment of the AML obligations for the retail bank

About You

Graduate qualifications in a relevant field (required)(e.g. Commerce, Business, Law, Mathematics, Economics)
Previous experience in a customer service or call-centre
Experience working within a financial institution and ensuring regulatory compliance (desirable)

About Us

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

We support a flexible workplace and we are committed to an inclusive and diverse culture where differences are embraced!

Our Benefits

Flexible working arrangements
Discounted financial products
Salary sacrificing options
Paid parental leave
Paid volunteer days
Purchase annual leave
BUPA Corporate Plan
Mentoring and leadership programs
Employee Assistance Program (EAP)
Gym, shopping, technology and travel offers!

How to Apply

To apply for this role please follow the links or apply via our Careers Page.

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Location
Newstead, Queensland, Australia
Position Type
Full-Time/Regular
Company
Bank of Queensland

Work Authorisation
Supporting Documents

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Customer Contact and Quality Agent

  • Job Details:
    Not disclosed AUD
    Newstead, QLD, Full time
  • Key Dates:
    20 January 2021
    Last 9 days to apply
  • Industry:
    Banking, Economics and Finance
  • Insights:
    0 Applicants
    1 Views
Job Description

Job Description
Join ASX 100 finance leader!
Brisbane based role – Gasworks Newstead Office
Suits an experienced finance professional with previous banking experience
12 Month Fixed Term Contract

About the Role

The purpose of the role is to assist with the uplift of the Banks on-going Customer Due Diligence (OCDD) obligations to ensure compliance with regulatory requirements. This customer focused role will involve conducting outbound and inbound calls to ensure individual and non-individual customer details are current in accordance with BOQ's OCDD standards. These roles will also be required to ensure that customers are directed appropriately for the fulfilment of additional banking needs identified during the course of the interactions.

In addition, this role will be required to complete and report on the quality of individual customer KYC onboarding requirements across the BOQ Group.

Key responsibilities include:

Contact customers in accordance with OCDD processes to verify and update primary KYC details
Accurately and effectively update customer details using key systems while meeting team and individual KPIs
Initiate needs based conversations with customers based on the information provided while updating their KYC details
Refer customers to the relevant business unit for the fulfilment of needs as appropriate
Deliver on agreed targets, communicate progress and escalate any issues to leaders
Quality Control of individual customer on-boarding activities from all business lines
Fulfil relevant reporting obligations as required
Maintain confidentiality of customer information in line with internal policies
Support with any/all activities related to the fulfilment of the AML obligations for the retail bank

About You

Graduate qualifications in a relevant field (required)(e.g. Commerce, Business, Law, Mathematics, Economics)
Previous experience in a customer service or call-centre
Experience working within a financial institution and ensuring regulatory compliance (desirable)

About Us

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

We support a flexible workplace and we are committed to an inclusive and diverse culture where differences are embraced!

Our Benefits

Flexible working arrangements
Discounted financial products
Salary sacrificing options
Paid parental leave
Paid volunteer days
Purchase annual leave
BUPA Corporate Plan
Mentoring and leadership programs
Employee Assistance Program (EAP)
Gym, shopping, technology and travel offers!

How to Apply

To apply for this role please follow the links or apply via our Careers Page.

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Location
Newstead, Queensland, Australia
Position Type
Full-Time/Regular
Company
Bank of Queensland


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