0 Applicants
1 Views
Job Description
Join ASX 100 finance leader!
Brisbane based role – Gasworks Newstead Office - Multiple opportunities available!
Suits experienced Credit Management Officers who are looking to join a collaborative and highly engaged team!
About the Role
As one of our Credit Management Officers you will be responsible for the management of a portfolio of BoQ's troubled and impaired exposures to effectively reduce bad debt and look to implement solutions to remediate delinquent accounts. With a clear understanding and adherence to compliance requirements, you will ensure all legislative requirements and BoQ policies are met at all times.
Key Responsibilities:
Implementing the most appropriate course of action for resolution of delinquent or irregular accounts within the guidelines set
Identifying and minimising potential losses via effective action
Making sound decisions and recommendations based on an appropriate assessment of the customer's ability to pay and willingness to cooperate
Maintaining accurate and up to date records of all action taken including, phone calls and correspondence issued, within the BOQ systems
Ensuring all accounts requiring legal recovery action are monitored within a timely manner
Liaising with Solicitors, Auctioneers, Insolvency Practitioners and Property Presenters to achieve the best outcome
About You
As a self-starter and motivated problem solver who has a passion for helping others, you will exhibit a calm and methodical approach with the ability to engage and empathise with customers while providing exceptional customer service.
Required Skills:
Strong balance of customer service and ability to effectively negotiate whilst showing a high degree of empathy and professionalism
Excellent communication skills, both written and verbal over the phone
Previous experience in a banking or customer service environment is desirable
Proficient knowledge of Microsoft Excel
Ability to quickly pick up multiple bank systems
Effective time management and ability to work autonomously
Please note – we have multiple roles available and these roles will be offered as 6mth-maximum term opportunities and are immediately available.
About Us
BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community where we support a flexible workplace and we are committed to an inclusive and diverse culture where differences are embraced!
Our Benefits
Flexible working arrangements
Discounted financial products
Salary sacrificing options
Paid parental leave
Paid volunteer days
Purchase annual leave
BUPA Corporate Plan
Mentoring and leadership programs
Employee Assistance Program (EAP)
Gym, shopping, technology and travel offers!
How to Apply
To apply for this role please follow the links or apply via our Careers Page.
Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Job Location
Newstead, Queensland, Australia
Position Type
Temporary
Company
Bank of Queensland
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Credit Management Officer
-
Job Details:
Not disclosed AUD
Newstead, QLD, Full time -
Key Dates:
20 January 2021
Last 2 days to apply -
Industry:
Banking, Economics and Finance -
Insights:
0 Applicants
1 Views
Job Description
Join ASX 100 finance leader!
Brisbane based role – Gasworks Newstead Office - Multiple opportunities available!
Suits experienced Credit Management Officers who are looking to join a collaborative and highly engaged team!
About the Role
As one of our Credit Management Officers you will be responsible for the management of a portfolio of BoQ's troubled and impaired exposures to effectively reduce bad debt and look to implement solutions to remediate delinquent accounts. With a clear understanding and adherence to compliance requirements, you will ensure all legislative requirements and BoQ policies are met at all times.
Key Responsibilities:
Implementing the most appropriate course of action for resolution of delinquent or irregular accounts within the guidelines set
Identifying and minimising potential losses via effective action
Making sound decisions and recommendations based on an appropriate assessment of the customer's ability to pay and willingness to cooperate
Maintaining accurate and up to date records of all action taken including, phone calls and correspondence issued, within the BOQ systems
Ensuring all accounts requiring legal recovery action are monitored within a timely manner
Liaising with Solicitors, Auctioneers, Insolvency Practitioners and Property Presenters to achieve the best outcome
About You
As a self-starter and motivated problem solver who has a passion for helping others, you will exhibit a calm and methodical approach with the ability to engage and empathise with customers while providing exceptional customer service.
Required Skills:
Strong balance of customer service and ability to effectively negotiate whilst showing a high degree of empathy and professionalism
Excellent communication skills, both written and verbal over the phone
Previous experience in a banking or customer service environment is desirable
Proficient knowledge of Microsoft Excel
Ability to quickly pick up multiple bank systems
Effective time management and ability to work autonomously
Please note – we have multiple roles available and these roles will be offered as 6mth-maximum term opportunities and are immediately available.
About Us
BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community where we support a flexible workplace and we are committed to an inclusive and diverse culture where differences are embraced!
Our Benefits
Flexible working arrangements
Discounted financial products
Salary sacrificing options
Paid parental leave
Paid volunteer days
Purchase annual leave
BUPA Corporate Plan
Mentoring and leadership programs
Employee Assistance Program (EAP)
Gym, shopping, technology and travel offers!
How to Apply
To apply for this role please follow the links or apply via our Careers Page.
Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Job Location
Newstead, Queensland, Australia
Position Type
Temporary
Company
Bank of Queensland
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