Case Manager
Bank of Queensland
  • locationNewstead, QLD
  • salaryNot disclosed
  • full-time 20 January 2021
  • locationNewstead, QLD
  • salaryNot disclosed
  • full-time
Job Description

Job Description
Join ASX 100 finance leader!
Brisbane based role – Gasworks Newstead Office
6mth maximum term contract opportunities

About the Role

As one of our Case Managers in our Customer Assistance team you will be responsible for undertaking credit assessments of BoQ’s retail and business financial hardship applications. In this role you will have a clear open line of contact with BoQ customers, and will engage with customers in an empathetic and supportive manner whilst giving full consideration to the customers circumstances. As one of our Case Managers you will be passionate about ensuring the right outcome is provided to customers in a timely manner.

Responsibilities:

Reviewing and assessing complex cases where longer term solutions need to be considered
Be responsible for completing an indepth assessment to enable a deeper degree of analysis and tailored hardship measures to match the customer’s financial situation
You will hold a delegated authority to make informed risk decisions on customer outcomes, or where required complete a submission with a proposed recommendation for consideration to the Bank’s relevant Risk department for consideration
You will consider customers personal circumstances, financial position, and banking products to analyse suitability of providing any further financial assistance or options to restructure existing lending
You will be cognisant of sensitive matters and escalate to the Manager of Customer Assistance Team where required
Where required, you will provide feedback and coaching to the Customer Assistance Specialists within the Customer Assistance Team

About You - Previous Knowledge and Experience:

Proven lending experience
Retail Credit assessment role preferred
Strong understanding of Credit Principles
Knowledge of Regulatory obligations
Attention to detail and ability to analyse information
Demonstrated case management capability
Superior interpersonal skills
Demonstrated ability to develop customer centric solutions
Experience in resolving and properly fixing complex issues
Passionate about customer excellence to achieve fair customer outcomes
Analytical thinking to consider multiple scenarios to ensure all available options have been considered
Demonstrated ability to build and maintain productive relationships with customers, internal staff and external providers

About Us

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community where we support a flexible workplace and we are committed to an inclusive and diverse culture where differences are embraced!

Our Benefits

Flexible working arrangements
Discounted financial products
Salary sacrificing options
Paid parental leave
Paid volunteer days
Purchase annual leave
BUPA Corporate Plan
Mentoring and leadership programs
Employee Assistance Program (EAP)
Gym, shopping, technology and travel offers!

How to Apply

To apply for this role please follow the links or apply via our Careers Page.

Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Location
Newstead, Queensland, Australia
Position Type
Full-Time/Regular
Company
Bank of Queensland

Work Authorisation
Supporting Documents

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Case Manager

  • Job Details:
    Not disclosed AUD
    Newstead, QLD, Full time
  • Key Dates:
    20 January 2021
    Last 2 days to apply
  • Industry:
    Banking, Economics and Finance
  • Insights:
    0 Applicants
    2 Views
Job Description

Job Description
Join ASX 100 finance leader!
Brisbane based role – Gasworks Newstead Office
6mth maximum term contract opportunities

About the Role

As one of our Case Managers in our Customer Assistance team you will be responsible for undertaking credit assessments of BoQ’s retail and business financial hardship applications. In this role you will have a clear open line of contact with BoQ customers, and will engage with customers in an empathetic and supportive manner whilst giving full consideration to the customers circumstances. As one of our Case Managers you will be passionate about ensuring the right outcome is provided to customers in a timely manner.

Responsibilities:

Reviewing and assessing complex cases where longer term solutions need to be considered
Be responsible for completing an indepth assessment to enable a deeper degree of analysis and tailored hardship measures to match the customer’s financial situation
You will hold a delegated authority to make informed risk decisions on customer outcomes, or where required complete a submission with a proposed recommendation for consideration to the Bank’s relevant Risk department for consideration
You will consider customers personal circumstances, financial position, and banking products to analyse suitability of providing any further financial assistance or options to restructure existing lending
You will be cognisant of sensitive matters and escalate to the Manager of Customer Assistance Team where required
Where required, you will provide feedback and coaching to the Customer Assistance Specialists within the Customer Assistance Team

About You - Previous Knowledge and Experience:

Proven lending experience
Retail Credit assessment role preferred
Strong understanding of Credit Principles
Knowledge of Regulatory obligations
Attention to detail and ability to analyse information
Demonstrated case management capability
Superior interpersonal skills
Demonstrated ability to develop customer centric solutions
Experience in resolving and properly fixing complex issues
Passionate about customer excellence to achieve fair customer outcomes
Analytical thinking to consider multiple scenarios to ensure all available options have been considered
Demonstrated ability to build and maintain productive relationships with customers, internal staff and external providers

About Us

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community where we support a flexible workplace and we are committed to an inclusive and diverse culture where differences are embraced!

Our Benefits

Flexible working arrangements
Discounted financial products
Salary sacrificing options
Paid parental leave
Paid volunteer days
Purchase annual leave
BUPA Corporate Plan
Mentoring and leadership programs
Employee Assistance Program (EAP)
Gym, shopping, technology and travel offers!

How to Apply

To apply for this role please follow the links or apply via our Careers Page.

Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Location
Newstead, Queensland, Australia
Position Type
Full-Time/Regular
Company
Bank of Queensland


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