Customer Service Manager
Bank of Queensland
  • locationNew Farm, QLD
  • salaryNot disclosed
  • full-time 20 January 2021
  • locationNew Farm, QLD
  • salaryNot disclosed
  • full-time
Job Description

Job Description
Join the BOQ team: Owner Managed Branch – New Farm Location
Exciting Career Opportunity
Join ASX 100 Finance Leader

About us:

With its origins dating back to 1874 BOQ is a regional bank with national presence. We are a true alternative to the major banks with a full suite of banking products available to our customers. We focus locally offering old fashioned service to assist our customers in achieving their financial goals.

The role:

As the Customer Service Manager, you will provide excellence in customer service while achieving business growth.

As the Customer Service Manager, you will have a strong focus in supporting the Branch Manager to enhance team performance and productivity, achieve quality and compliance requirements and to effectively manage and develop staff. You will work closely with the Branch Manager to lead, motivate and coach the service team to deliver superior customer service and achieve the Branch targets.

Your key responsibilities will include:

Developing a sound understanding of the customer base
Attract, retain and grow the value of the Bank’s customer base
Proactively develop and maintain face to face relationships with internal and external customers
Supervise and coordinate branch service team
On the go problem solving and finding solutions for our customers
Analyse workloads to ensure effective rostering of the branch to meet customer needs
Act as a role model to coach the Service team to achieve their best performance and deliver unmatched customer service

About you:

As an experienced Customer Service Manager, you will demonstrate proven experience in a similar role, and thrive in a customer centric environment. Though no qualifications are required, you will need to demonstrate:

Previous banking experience within a retail environment (preferred)
Experience in coaching and developing staff
Proven experience in consumer lending is advantageous
Working knowledge of Windows programs
Excellent verbal communication skills
Previous customer service experience (cash handling not required)
Experience in sales and cross selling
This is a fantastic opportunity to develop your career at BOQ, meet new people and join a motivated team of professionals.

How to apply?

To apply for this role please follow the links,

The Bank of Queensland is committed to diversity and an inclusive workforce.

Whilst all applicants will be carefully considered, we will only be able to personally contact you if short-listed for an interview.

Job Location
New Farm, Queensland, Australia
Position Type
Full-Time/Regular
Company
Owner Managed Branch

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Supporting Documents

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Customer Service Manager

  • Job Details:
    Not disclosed AUD
    New Farm, QLD, Full time
  • Key Dates:
    20 January 2021
    Last 5 days to apply
  • Industry:
    Banking, Economics and Finance
  • Insights:
    0 Applicants
    1 Views
Job Description

Job Description
Join the BOQ team: Owner Managed Branch – New Farm Location
Exciting Career Opportunity
Join ASX 100 Finance Leader

About us:

With its origins dating back to 1874 BOQ is a regional bank with national presence. We are a true alternative to the major banks with a full suite of banking products available to our customers. We focus locally offering old fashioned service to assist our customers in achieving their financial goals.

The role:

As the Customer Service Manager, you will provide excellence in customer service while achieving business growth.

As the Customer Service Manager, you will have a strong focus in supporting the Branch Manager to enhance team performance and productivity, achieve quality and compliance requirements and to effectively manage and develop staff. You will work closely with the Branch Manager to lead, motivate and coach the service team to deliver superior customer service and achieve the Branch targets.

Your key responsibilities will include:

Developing a sound understanding of the customer base
Attract, retain and grow the value of the Bank’s customer base
Proactively develop and maintain face to face relationships with internal and external customers
Supervise and coordinate branch service team
On the go problem solving and finding solutions for our customers
Analyse workloads to ensure effective rostering of the branch to meet customer needs
Act as a role model to coach the Service team to achieve their best performance and deliver unmatched customer service

About you:

As an experienced Customer Service Manager, you will demonstrate proven experience in a similar role, and thrive in a customer centric environment. Though no qualifications are required, you will need to demonstrate:

Previous banking experience within a retail environment (preferred)
Experience in coaching and developing staff
Proven experience in consumer lending is advantageous
Working knowledge of Windows programs
Excellent verbal communication skills
Previous customer service experience (cash handling not required)
Experience in sales and cross selling
This is a fantastic opportunity to develop your career at BOQ, meet new people and join a motivated team of professionals.

How to apply?

To apply for this role please follow the links,

The Bank of Queensland is committed to diversity and an inclusive workforce.

Whilst all applicants will be carefully considered, we will only be able to personally contact you if short-listed for an interview.

Job Location
New Farm, Queensland, Australia
Position Type
Full-Time/Regular
Company
Owner Managed Branch


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