As a leading specialist fibre and network solutions provider, Vocus connects people, businesses, governments, and communities across Australia and New Zealand, to the world. With a world-class team of experts, we challenge convention and do things dMore...
Auswide Bank (formerly Wide Bay Australia) is helping Australians achieve home ownership, create wealth, access banking & financial services that make their life easier and help them to protect their assets and loved ones from financial loss or hardsMore...
Do you wish to be a part of a well-directed team? If so apply now.
Auswide Bank is a Queensland based Australian bank, where we value our people and most of all, our customers. Our vision is to be a leader in banking in our communities.
As a Support Operations Specialist your ultimate responsibility is to deliver analytic and solution driven outcomes, via a disciplined approach in examining various tasks and processes within Support Services Operations, that reinforces our operational legislative obligations and be hungry to be our first line of defence to risk management; as well as applying rigid discipline to disputed transactions management, AML reporting and broker accreditation compliance and commission payments.
Day to Day your role will include but not limited to:
Enforce our regulatory requirements for AML/CTF reporting; transaction monitoring, investigation and reporting to AUSTRAC
Drive our Handling of Disputed Transactions to an outcome in accordance with ePayments code, Visa Dispute Rules and banks terms & conditions, policies and procedures
Detect and investigate possible fraudulent activity
Be willing to be unrelenting in being Support Services’ first-line of defence in identifying abnormalities in Auswide Bank’s Policies, Procedures and Products Term & Conditions and Legislative obligations.
Lead the administration and compliance of broker accreditations, including managing the Broker Database.
Enhance the framework and processing of 3rd party commission payments; ensuring favourable terms for Auswide Bank.
Deliver all reconciliations, audit tasks and reporting tasked to Support Services
Qualifications & Experience
Ability to gain a high level of working knowledge of our core banking systems Ultracs and LendFast,
Have excellent written, verbal, interpersonal skills and a strong customer focus
Be a critical thinker with exceptional attention to detail
Develop the reputation as being regarded as standing apart from the crowd when it comes to understanding Auswide Bank’s and general banking legislative requirements
Have intermediate Microsoft Office Skills (in particular Excel and Word)
Have experience and a working knowledge of ePayments code, visa dispute rules and AML/CTF reporting requirements, desired
If you are successful for a role with Auswide Bank, it is a condition of employment that background screening is completed to ensure that the Bank complies with its own obligations and requirements under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks will include a minimum of a Criminal History Check, Bankruptcy Check and Employment Checks.
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