Senior Digital Product Manager
Bupa
  • locationSydney, NSW
  • salaryNot disclosed
  • full-time 24 February 2021
  • locationSydney, NSW
  • salaryNot disclosed
  • full-time
Job Description

The Role:

As a Senior Digital Product Manager, you are the ‘glue’ between our customer, our business and our delivery teams. In this role you will focus on Bupa’s Digital Service Stream and partner heavily with our Health Insurance business. You will be responsible for managing Bupa digital products / services, and act as the bridge between the business, customers, and delivery teams to ensure we drive both customer satisfaction and business value. You ensure Bupa is building the right product, and the team ensures we are building that product in the right way.

While heavily involved in the day-to-day product development and delivery as part of an Agile product team, the Senior Digital Product Manager also has a strategic role and needs to understand the market, the business, and the customer to be empowered to make the right decisions around the roadmap, the backlog and releases, as well as contribute to the product strategy and vision.

Specifically, you will:

Communicate and motivate the team with a product vision that communicates the benefits of the product and continuous communication with stakeholders to seek alignment
Own, manage and communicate the Product Roadmap by translating it into initiatives, features and a program backlog
Perform market, competitive, and customer analysis
Identify opportunities and problem spaces, articulate market and customer needs
Manage the product through its lifecycle (not just its development)
Understand the market, the business and the customer so that you drive the right decisions: liaise with customer research teams; collaborate with design teams to create great customer experiences; work closely with business stakeholders to understand business drivers; work closely with analytics.

About you:

You're an experienced Product Manager who thrives in a landscape of ambiguity. You're driven to create products that are truly special for our customers and have experience working in an agile environment. You are characterised by the energy and passion you bring to delivering high performing products.

Specifically, you have:

Experience working in an Agile delivery environment as a Digital Product Manager and understanding of Scaled Agile Framework (SAFe)
An entrepreneurial spirit with the experience and capability to navigate a large and complex, matrix organisation like Bupa.
Tertiary studies in Business, Marketing or IT
Experience collaborating with and influencing senior management, and exceptional interpersonal skills
Solid knowledge of Lean product and customer development.
Expertise developing digital solutions to improve the service offering to customers and operational teams within a multi-site business.
Experience forming a Product Strategy/Vision, the ability to translate it into a roadmap, and can turn that into a backlog.
An appreciation for Human Centred Design.
Experience working across multiple streams in a fast paced, dynamic, and collaborative environment.
An analytical focus with an appreciation of data analysis, commercial drivers, business viability and technical feasibility.

Who are we:

We’re Bupa Digital, we’re part of Bupa and we do what Bupa do - just a bit differently.

We are set up to sustainably reinvent ourselves through our cross-functional design and delivery capability. We are design-led and Agile-run, focusing on customer centricity and technical flexibility.

We combine human centred design with agile and lean methodologies to be rapid and effective.

This is an opportunity to be part of a team with an enormous amount of experience. We're united by our commitment to create the digital future of Health through incredible online experiences. Our people are at the core of our business, driving innovation and success through continuous improvement, collaboration and customer-centricity.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.

Find purpose in your career at Bupa.

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About

As a leading specialist fibre and network solutions provider, Vocus connects people, businesses, governments, and communities across Australia and New Zealand, to the world. With a world-class team of experts, we challenge convention and do things d

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About Bupa

Bupa's purpose is helping people live longer, healthier, happier lives. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Health insuran

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Senior Digital Product Manager

  • Job Details:
    Not disclosed AUD
    Sydney, NSW, Full time
  • Key Dates:
    24 February 2021
    Last -7 days to apply
  • Industry:
    Superannuation and Insurance
  • Insights:
    0 Applicants
    1 Views
Job Description

The Role:

As a Senior Digital Product Manager, you are the ‘glue’ between our customer, our business and our delivery teams. In this role you will focus on Bupa’s Digital Service Stream and partner heavily with our Health Insurance business. You will be responsible for managing Bupa digital products / services, and act as the bridge between the business, customers, and delivery teams to ensure we drive both customer satisfaction and business value. You ensure Bupa is building the right product, and the team ensures we are building that product in the right way.

While heavily involved in the day-to-day product development and delivery as part of an Agile product team, the Senior Digital Product Manager also has a strategic role and needs to understand the market, the business, and the customer to be empowered to make the right decisions around the roadmap, the backlog and releases, as well as contribute to the product strategy and vision.

Specifically, you will:

Communicate and motivate the team with a product vision that communicates the benefits of the product and continuous communication with stakeholders to seek alignment
Own, manage and communicate the Product Roadmap by translating it into initiatives, features and a program backlog
Perform market, competitive, and customer analysis
Identify opportunities and problem spaces, articulate market and customer needs
Manage the product through its lifecycle (not just its development)
Understand the market, the business and the customer so that you drive the right decisions: liaise with customer research teams; collaborate with design teams to create great customer experiences; work closely with business stakeholders to understand business drivers; work closely with analytics.

About you:

You're an experienced Product Manager who thrives in a landscape of ambiguity. You're driven to create products that are truly special for our customers and have experience working in an agile environment. You are characterised by the energy and passion you bring to delivering high performing products.

Specifically, you have:

Experience working in an Agile delivery environment as a Digital Product Manager and understanding of Scaled Agile Framework (SAFe)
An entrepreneurial spirit with the experience and capability to navigate a large and complex, matrix organisation like Bupa.
Tertiary studies in Business, Marketing or IT
Experience collaborating with and influencing senior management, and exceptional interpersonal skills
Solid knowledge of Lean product and customer development.
Expertise developing digital solutions to improve the service offering to customers and operational teams within a multi-site business.
Experience forming a Product Strategy/Vision, the ability to translate it into a roadmap, and can turn that into a backlog.
An appreciation for Human Centred Design.
Experience working across multiple streams in a fast paced, dynamic, and collaborative environment.
An analytical focus with an appreciation of data analysis, commercial drivers, business viability and technical feasibility.

Who are we:

We’re Bupa Digital, we’re part of Bupa and we do what Bupa do - just a bit differently.

We are set up to sustainably reinvent ourselves through our cross-functional design and delivery capability. We are design-led and Agile-run, focusing on customer centricity and technical flexibility.

We combine human centred design with agile and lean methodologies to be rapid and effective.

This is an opportunity to be part of a team with an enormous amount of experience. We're united by our commitment to create the digital future of Health through incredible online experiences. Our people are at the core of our business, driving innovation and success through continuous improvement, collaboration and customer-centricity.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.

Find purpose in your career at Bupa.


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