Customer Service Officer
Bank of Queensland
  • locationPenrith, NSW
  • salaryNot disclosed
  • full-time 24 February 2021
  • locationPenrith, NSW
  • salaryNot disclosed
  • full-time
Job Description

• Join ASX 100 Finance Leader
• Seeking passionate Customer Service Officer to join the BOQ team
• Flexible workplace & Collaborative Team – Owner Managed Branch Penrith Based
• Part time working Monday & Tuesday 8:30am-4:45pm and Friday 8:30am-4:45pm

About us:

With its origins dating back to 1874, BOQ is a regional bank with national presence. We are a true alternative to the major banks with a full suite of banking products available to our customers. We focus locally offering old fashioned service to assist our customers in achieving their financial goals.

About the Team:

At the core of the BOQ Penrith Team is an immense focus on positive culture. The foundations of this have been cemented through:

• A focus on achieving common goals where all team members are valued equally and considered integral to our operating rhythm.
• A rich learning environment where all team members are provided with opportunities to set goals, develop and grow.
• A growth mindset where team members are encouraged to be advocates of change to improve organizational performance.

About the Role:

As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ’s products and services.

Day to day, your key responsibilities will consist of:

• Teller duties including general enquiries, account opening/closing, deposits, withdrawals
• Initiating quality conversations with customers
• Inbound and outbound calling to maintain and build customer relationships
• Daily maintenance of the ATM
• Cash management - ATM Services, Travelex
• Stationery orders
• Strong focus on compliance

About You:

As an energetic team player who displays exceptional communication skills and a passion for helping people, you will thrive in this environment by demonstrating:

• Previous customer service experience
• Contributor to a collaborative team environment
• Willingness to go above and beyond for your customers and colleagues
• Driven to take a personalised approach with every customer interaction
• "Can do" approach to all aspects of your role
• Ability to learn and confidently use a number of technical financial systems

This is a fantastic opportunity to develop your career in banking, meet new people and join a motivated team of professionals.

How to apply?

To apply for this role please follow the links,

The Bank of Queensland is committed to diversity and an inclusive workforce.

Whilst all applicants will be carefully considered, we will only be able to personally contact you if short-listed for an interview.

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Customer Service Officer

  • Job Details:
    Not disclosed AUD
    Penrith, NSW, Part time
  • Key Dates:
    24 February 2021
    Last -10 days to apply
  • Industry:
    Banking, Economics and Finance
  • Insights:
    0 Applicants
    2 Views
Job Description

• Join ASX 100 Finance Leader
• Seeking passionate Customer Service Officer to join the BOQ team
• Flexible workplace & Collaborative Team – Owner Managed Branch Penrith Based
• Part time working Monday & Tuesday 8:30am-4:45pm and Friday 8:30am-4:45pm

About us:

With its origins dating back to 1874, BOQ is a regional bank with national presence. We are a true alternative to the major banks with a full suite of banking products available to our customers. We focus locally offering old fashioned service to assist our customers in achieving their financial goals.

About the Team:

At the core of the BOQ Penrith Team is an immense focus on positive culture. The foundations of this have been cemented through:

• A focus on achieving common goals where all team members are valued equally and considered integral to our operating rhythm.
• A rich learning environment where all team members are provided with opportunities to set goals, develop and grow.
• A growth mindset where team members are encouraged to be advocates of change to improve organizational performance.

About the Role:

As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ’s products and services.

Day to day, your key responsibilities will consist of:

• Teller duties including general enquiries, account opening/closing, deposits, withdrawals
• Initiating quality conversations with customers
• Inbound and outbound calling to maintain and build customer relationships
• Daily maintenance of the ATM
• Cash management - ATM Services, Travelex
• Stationery orders
• Strong focus on compliance

About You:

As an energetic team player who displays exceptional communication skills and a passion for helping people, you will thrive in this environment by demonstrating:

• Previous customer service experience
• Contributor to a collaborative team environment
• Willingness to go above and beyond for your customers and colleagues
• Driven to take a personalised approach with every customer interaction
• "Can do" approach to all aspects of your role
• Ability to learn and confidently use a number of technical financial systems

This is a fantastic opportunity to develop your career in banking, meet new people and join a motivated team of professionals.

How to apply?

To apply for this role please follow the links,

The Bank of Queensland is committed to diversity and an inclusive workforce.

Whilst all applicants will be carefully considered, we will only be able to personally contact you if short-listed for an interview.


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