The details: Initial contract until end of 2021 | Full time hours Monday – FridayOngoing development and training opportunities | Brisbane CBD locationBe part of a financial recoveries and assistance team making a difference Who are u&u?At u&u, we aim to connect job-seeking candidates with organisations that are going through growth or team changes. Our consultants work with companies across a wide range of industries and we represent candidates for temporary, contract and permanent employment.About the OrganisationA growing professional services organisation with a focus on their members, this bank aim to deliver life rich banking. With influential leaders and collaborative, friendly teams, our client care about their staff as well as their members.About the OpportunityAn opportunity has arisen for an experienced Hardship Officer who has recent experience in the banking industry to join this company on a contract basis. The initial contract will be until the end of 2021, with the opportunity to extend further if performance and culture are aligned. The key requirements will include; Taking inbound and making outbound calls to members in arrears;Discussing complex and sensitive matters with members experiencing financial hardship;Completing hardship assessments for existing members and providing quality solutions over the phone;Obtaining and reviewing supporting documentation as required;Processing hardship applications;Making decisions and actioning accounts, with the best interest of members and bank;Ensuring all member contact and interaction complies with legal and regulatory requirements; andWorking with internal and external stakeholders to reach a member solutions. Reporting to the Financial Assistance Team Leader, the successful candidate will display the following qualities and working experience: Recent experience in Hardship processes, Debt Collection and Banking;Thorough understanding of consumer laws and legislations;Genuine interest in helping customers and building rapport;Ability to work as part of a team and independently;Excellent communication and negotiation skills; andReliable and committed to contract term. In return, you will be a respected and valued employee working in a fun and close team environment with opportunity to grow and learn in the wider banking industry. You will be available to begin the contract as soon as possible or upon short notice, with the ability to commit to the contract term and work Monday – Friday.If you have some or all of the relevant criteria, but would like to find out more information, please call Miranda Doessel at u&u on 07 3232 9153, quoting reference number 18924. Alternatively, to submit an application, please click ‘Apply for this job’.Please submit your resume in Word format only.
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