Customer Experience Officer x 5(Solar Victoria) (VPSG3)
Department of Environment, Land, Water and Planning
  • locationMorwell, VIC
  • salaryNot disclosed
  • full-time 24 February 2021
  • locationMorwell, VIC
  • salaryNot disclosed
  • full-time
Job Description

•Strong interpersonal and communication skills to provide clear and consistent advice. •Creative thinker with problem solving ability. •Location: Morwell (Flexible). We are looking for enthusiastic individuals to join our Service Delivery team that supports the growth of the renewable energy industry.The Customer Experience Team provides an easy, consistent and accessible experience helping customers participate in and receive the benefits from the Solar Homes program. This includes a strong focus on putting the customer first, providing timely access to information, pursuing a culture of first contact resolution and low customer effort, and placing an emphasis on using customer insights and data to drive a better experience for customers.These positions report to a Team Lead Customer Experience and are required to demonstrate excellent customer service skills (telephone and written) with a proven ability to communicate clearly, accurately, and empathetically. You must be confident, energized individual with the ability to work as a team player and enjoy collaborating with others to achieve a win-win outcome. A passion for supporting the growth of the renewable energy industry will be a plus. Specialist/Technical Expertise/Qualifications Exceptional customer rapport and relationship building skills with proven ability to communicate clearly, accurately and empathetically in both written and verbal form.Passion for resolving complex customer problems.Demonstrated ability to work with Salesforce or similar Customer Relationship Management Systems.Demonstrated ability to plan and organize workload to consistently meet a range of deadlines.Proven ability to work in a high paced and constantly changing environment. These are fixed term positions available for a period of 2 years.To be considered for this position, your application should include a supporting statement demonstrating that you meet the Key Selection Criteria detailed in the position description, including the Specialist/Technical Expertise/Qualifications and capabilities sections. For further information please refer to the attached position description.Applications close at midnight on Sunday, 14 February 2021.Other relevant information:Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a National Police Check.Applicants must possess corresponding work rights to be eligible for appointment for the advertised employment period. To be appointed to an ongoing position you must be an Australian Permanent Resident or an Australian/New Zealand citizen.We are building an inclusive workplace to help realise the potential of our employees, embrace our differences, and apply our diverse thinking to innovation and delivering services to Victorian communities. All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, young people and people from culturally diverse backgrounds.

Supporting Documents

    NONE

Share This Job
About

As a leading specialist fibre and network solutions provider, Vocus connects people, businesses, governments, and communities across Australia and New Zealand, to the world. With a world-class team of experts, we challenge convention and do things d

Supporting Documents

    NONE

company-profile-photo

Customer Experience Officer x 5(Solar Victoria) (VPSG3)

  • Job Details:
    Not disclosed AUD
    Morwell, VIC, Any
  • Key Dates:
    24 February 2021
    Last -1 days to apply
  • Industry:
    Environment, Farming and Conservation
  • Insights:
    0 Applicants
    1 Views
Job Description

•Strong interpersonal and communication skills to provide clear and consistent advice. •Creative thinker with problem solving ability. •Location: Morwell (Flexible). We are looking for enthusiastic individuals to join our Service Delivery team that supports the growth of the renewable energy industry.The Customer Experience Team provides an easy, consistent and accessible experience helping customers participate in and receive the benefits from the Solar Homes program. This includes a strong focus on putting the customer first, providing timely access to information, pursuing a culture of first contact resolution and low customer effort, and placing an emphasis on using customer insights and data to drive a better experience for customers.These positions report to a Team Lead Customer Experience and are required to demonstrate excellent customer service skills (telephone and written) with a proven ability to communicate clearly, accurately, and empathetically. You must be confident, energized individual with the ability to work as a team player and enjoy collaborating with others to achieve a win-win outcome. A passion for supporting the growth of the renewable energy industry will be a plus. Specialist/Technical Expertise/Qualifications Exceptional customer rapport and relationship building skills with proven ability to communicate clearly, accurately and empathetically in both written and verbal form.Passion for resolving complex customer problems.Demonstrated ability to work with Salesforce or similar Customer Relationship Management Systems.Demonstrated ability to plan and organize workload to consistently meet a range of deadlines.Proven ability to work in a high paced and constantly changing environment. These are fixed term positions available for a period of 2 years.To be considered for this position, your application should include a supporting statement demonstrating that you meet the Key Selection Criteria detailed in the position description, including the Specialist/Technical Expertise/Qualifications and capabilities sections. For further information please refer to the attached position description.Applications close at midnight on Sunday, 14 February 2021.Other relevant information:Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a National Police Check.Applicants must possess corresponding work rights to be eligible for appointment for the advertised employment period. To be appointed to an ongoing position you must be an Australian Permanent Resident or an Australian/New Zealand citizen.We are building an inclusive workplace to help realise the potential of our employees, embrace our differences, and apply our diverse thinking to innovation and delivering services to Victorian communities. All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, young people and people from culturally diverse backgrounds.


Be Careful

Don’t provide your bank or credit card details when applying for jobs. Learn how to protect yourself here.

Share This Job
Want to be successful in securing this job?

Post your task and get experts help on:

  • Resume
  • Coverletter
  • Job Application

Get help from Experts Now!