Business Analyst - Process Job No: 655100 Sydney - Inner Suburbs & CBD Permanent Full Time Analyst, Insurance Pay Band 5 Drive business outcomes and play a critical role in delivering strategy and the contracts program of workContribute to a strong collaborative and supportive culture with a focus continuous improvement Permanent role Sydney CBD locationThis is not a BA Tech role This exciting Business Analyst role involves supporting and developing strategies to ensure compliance with dynamic, fast changing contract requirements, foster a safe, well and engaged workforce where the elevate the customer strategy is understood across the department. This role delivers to the Personal Injury Insurance strategy and will support and execute on successful delivery of targeted outcomes for the Contracts portfolio. This will be achieved by providing quality advice and delivery expertise to achieve successful delivery of multiple Contracts initiatives and ensure proactive and effective mitigation of risks.Key Responsibilities include: Contributing to team, business and group priorities and drives priorities with a sense of purposeCollaborating across and within teams and build strong relationships with customers to match the right solution to each customer’s needs – placing the customer at the heart of decisionsFull accountability to resolve problems and set high personal standards to deliver timely results in a changing environmentStrong and consistent customer service and engagementDevelop and drive delivery excellence for Insurance to ensure roadblocks, risks and issues are actively managed to completion and deliverySupport the Claim Contracts leadership team and delivery teams of Workers Insurance to ensure delivery excellence for the Insurance portfolioDevelop and drive process change that aligns with key contract deliverables Skills & Experience: Personal Insurance experience is mandatorySuperior Stakeholder skills is mandatoryKnowledge of relevant General Insurance practices and policiesCommitted to delivering a quality, differentiated experience to all customersData migration experience2+ years project management experience (Agile experience is desirable)Experience working with Personal Injury and Workers Comp Projects is desirable
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