At The Star Entertainment Group (TSEG) our talented teams create unique experiences to over 18 million guests each year. With the vision to become Australia’s leading integrated resort company, our properties at The Star Sydney, The Star Gold Coast and Treasury Brisbane are world-class tourist destinations and home of some of Australia’s most awarded restaurants and bars, event centres, five-star accommodation and a truly world-class spa and casino.The Darling, Sydney's first and only luxury hotel to receive the prestigious Forbes five-star rating and our recently fully refurbished The Star Grand Hotel & Residences have an exciting opportunity for an experienced Front Office Supervisor/AFOM to join their Front Office leadership team.You will support the Front Office Manager to lead and empower the Front Office team to exceed guest expectations through your genuine passion for service excellence. As an Assistant Front Office Manager, you will; Foster a winning, solution-oriented work environmentMotivate and engage employees to continuously deliver the best possible service to our guestsLead, develop and train our front office team (including performance reviews)Control costs & wages through effective staffing levelsRespond to guest feedback and implementing changes to prevent reoccurrenceCommunicate with all departments of the hotel and wider Star team to ensure customer satisfaction is consistently achievedContinuously evaluate operating techniques to maximize efficiencyManage customer relations to deliver truly memorable experiences for our guests The successful candidate will have established leadership skills in a reputable and large, five-star deluxe accommodation, with proven experience of people management and an authentic customer service approach, additionally, you will have; Availability to work on a 7-day rotating rosterUnlimited Australian working rightsExcellent verbal and written communication skillsOpera Property Management System (PMS) experience or similarSecond language (e.g. Mandarin or Cantonese) is advantageous Benefits Extensive training and career developmentFree meals on shiftLaundered uniformDiscounts across The Star’s hotels and restaurantsFree light rail from Central Station to The Star$7 staff parking We pride ourselves on our diversity and inclusiveness. We know that people, working together in collaborative teams can create extraordinary things. How to Apply If you’re interested in joining our team, click on apply now we look forward to hearing from you!
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