Location: Sydney or MelbourneType: 12 Month Fixed Term ContractAMP Life is proudly owned by the Resolution Life Group, a global life insurance group focusing on the acquisition and management of in-force life insurance policies.AMP Life is an in-force specialist life insurer in Australia and New Zealand, providing existing customers with life insurance, super and investments and with assets of $29 billion and 1.2 million customers.To deliver on our promise of being a customer-obsessed, data-driven business, we need to be more nimble, efficient, collaborative, and iterative. With the global experience and scale of Resolution Life, combined with the local knowledge and experience we have in the Australian and New Zealand markets, we’ve learnt what matters most to our customers.We are committed to providing AMP Life customers with competitive premiums, quality investment management, great customer service and efficient claims management. To support this, Resolution Life globally made the exciting decision to move to an Enterprise Agile way of working. How You Can Impact Our Business:Case Managers are responsible for the holistic and end to end management of claims. This includes assessing and interpreting a wide spectrum of information to make claim decisions and to develop case management strategies that proactively assist our customers in realising their best life.The Case Manager must manage claims in a consistent, pro-active, fair and ethical manner, in line with AMP Life’s Claims Philosophy, Core Beliefs and Model. The Case Manager engages in effective communication with all stakeholders throughout the claims process relying on active listening and empathy to identify the customer need and devise an effective and personalised case management strategy. The products and claims types Case Managers will manage include but are not limited to: Death ClaimsTerminal IllnessTotal and Temporary DisablementTraumaIncome Protection & Salary Continuance You Will Enhance Us & Our Capabilities By: Exceptional claims assessing experience of disability insurance productsExceptional and expert knowledge of specialty areas including medical, financial, legal, investigations, occupational, and rehabilitation models and processStrong knowledge of Life Insurance Code of Practice (LICOP), Insurance and Superannuation Legislation including dispute bodies (FSC & AFCA) boundaries and requirementsVast experience in strategically assessing Disability claimsPersonal and career development and initiativeResilience and social intelligence What Will We Do For You:We offer a competitive salary and an extensive range of benefits, including: Entertainment and Retail DiscountsFamily & Community SupportHealth & Wellbeing IncentivesWealth & Security Advice
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