As a leading specialist fibre and network solutions provider, Vocus connects people, businesses, governments, and communities across Australia and New Zealand, to the world. With a world-class team of experts, we challenge convention and do things dMore...
Bupa's purpose is helping people live longer, healthier, happier lives. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Health insuranMore...
We are a world leading Health & Care organisation with over 22,000 people in Australia and New Zealand, and our purpose is to help people live longer, healthier, and happier lives. In Australia, we help to take care of people through our leading health insurance services as well as providing a personalised approach to care through our modern Dental clinic network, our Bupa Optical stores, Bupa Medical Visa services and over 70 Bupa Aged Care Homes. Bupa Therapy, along with our Medical and Wellbeing Centre provide a multidiscipline approach to care.
The purpose of the role:
An initial 6-month Fixed Term Contract opportunity for a Service Desk Consultant has risen in our Sydney office. In this role You will be joining our experienced BACA (Bupa Aged Care Australia) Service Desk team and providing a range of 1st Level IT support services.
This will include providing technical support via phone & email to clients by analysing, identifying, and resolving issues, ensuring the accurate and efficient recording, logging and allocation of customer reported incidents and requests, and where appropriate provided first call resolution of IT issues logged via the IT Service Desk in adherence to agreed national IT Operational processes.
Issues can vary from simple questions to more complicated matters, typically across the Microsoft suite, Active Directory and Exchange.
Adopt and use agreed IT Operational Processes, and ensures they are consistently applied in order to maintain high quality and efficient IT services are delivered across Bupa Australia.
Provision of exceptional customer service and communication with key stakeholders.
Ensure process is adhered to with respect to case management, system monitoring and escalations.
Maintain and improve on key Service Desk performance indicators.
Participation in quality development and SME initiatives.
Adherence to a customer focused service culture.
Effective customer management
Identify ways to contribute to continuous improvement
Ideal experience & delivered performance
Previous Help Desk / Service Desk experience providing 1st Level support (1+ year)
Demonstrated technical knowledge across a broad range of technologies, including Windows 7 & 10, Microsoft Office, Active Directory.
Experience with Citrix and Apple iOS will be beneficial
General Hardware knowledge & understanding of networks / TCP-IP
ITIL Foundation qualification
Outstanding Customer Service skills
Excellent written and verbal communication skills
Proven problem solving and analytical skills
This role will be commencing ASAP.
If the above appeals to you, wait no further and APPLY to this great opportunity NOW.
Bupa believes in hiring the best talent in the market. We are known for our vibrant, high performing and incredibly rewarding workplace, and we take pride in creating exceptional and meaningful work experiences, encouraging innovation, delivering award winning benefits to our employees and being involved with our communities.
Bupa has everything – growth, passion, results and a caring & supportive culture that surround a burning ambition and purpose that is the best in the world.
Our people reflect the diversity of our community. At Bupa, your well-being, identity and own story is respected and valued.
Don’t provide your bank or credit card details when applying for jobs. Learn how to protect yourself here.
Post your task and get experts help on: