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Bupa's purpose is helping people live longer, healthier, happier lives. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Health insuranMore...
About the Opportunity
We are a world leading health organisation with over 22,000 people in Australia and New Zealand, and our purpose is to help people live longer, healthier, and happier lives. Bupa Health Services provides clinical services across Australia, with a focus on providing exceptional customer experiences, outstanding client outcomes and the highest level of clinical safety and quality.
We currently have an exciting opportunity for a process-orientated worker to join our team and help us deliver on our service promise.
Our Operations Support Centre is the engine room of our Bupa Medical and Health Services across Australia, supporting the Bupa Medical Centres, our 3rd party providers customer enquiries, appointment follow-ups and administration across our Visa Medical Services, Dental, Optical and Audiology nationwide. It’s a busy, varied, customer-focused team working to quick turnaround times and high standards of support.
By doing a great job, you’ll be making sure our customers have a smooth and supported experience on their health journey, and that’s pretty cool to be a part of!
In this high-volume, transactional and detail-orientated role you will ensure we meet established service level agreements by responding to customer enquiries through a wide range of channels (phone, email, messages). Our team also supports the business by looking after all the administration and processing tasks such as invoicing, refunds, and processing reports and assessments.
To thrive in this role, you will ideally come from a processing background in the insurance, medical or financial fields, with previous experience working in a complex legislative environment key to your success. You’ll be able to do the same tasks over and over at speed, while making sure you’re delivering high quality work.
Be an adept relationship-builder with excellent interpersonal and communication skills
Have a proven track record to meet and exceed turnaround times (SLA’s/ KPI’s)
Work well with both people and details – this role balances customer interactions (phone based as well as email and messaging) with data-entry so you really need to have a keen eye for details and be systems-savvy
Be comfortable learning on-the-job – every situation and question we encounter is unique – we can’t teach this stuff in a classroom. You’ll learn from buddying with your team members and learning as each query comes in
Have a true team-player attitude and tangible customer focus – lots of places say it but we live and breathe teamwork here – we all pitch in and we all do our share to make sure the job gets done and our customers get what they need – that’s our main goal!
Our Central Support Team are passionate and professional, and we really care about the work we do. Our team culture is known for being open, honest and collaborative, with our customers at the centre of everything we do. We’re not an ordinary team, and we’re not looking for an ordinary team member.
You'll enjoy all the benefits of working with Bupa in Australia, including:
Comprehensive training and ongoing development - we say it because we actually do it!
Internal career progression opportunities
Competitive salary + annual bonus + Bupa benefits including significant product and service discounts
Regular team meetings and celebrations of success
This role requires in office training in Docklands; however, you may be required to work from home after due to social distancing requirements.
Bupa employ more than 80,000 people globally and 22,000 across Australia and New Zealand. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences.
** A preferred candidate has been identified.
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