Service Delivery Manager
DXC Technology 
  • locationMacquarie Park, NSW
  • salaryNot disclosed
  • full-time 17 January 2021
  • locationMacquarie Park, NSW
  • salaryNot disclosed
  • full-time
Job Description

Requisition ID :

51296393
Category :

Delivery Services Group
Location :

Macquarie Park, NSW AU
Posting Date :

12-01-2020
Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology.
Role Responsibilities:
 Manages functional areas or department account leads on small to medium sized accounts to ensure that business solution objectives are met.
 Develops demand forecasts with account teams on small to medium sized projects to assist functional areas or departments in planning and delivering end-to-end services.
 Works with functional areas or departments to interpret and plan projects or workload forecasts.
 Manages and approves expenditures for accounts in line with the established policies and procedures.
 Manages complex relationships between delivery and consumer groups to ensure good client relations.
 Identifies and manages service improvements to increase customer satisfaction. Manages and ensures delivery of projects meet client and company expectations and needs.
 Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts.
 Identifies new opportunities for account growth and manages lifecycle of sales opportunity.
 Supports developing new business proposals and introduces new technology to enhance business solutions.
 Responds to small to medium sized RFPs with well-developed SoWs.
 Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.
 Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary.
 Acts as the single point of contact for all escalations and is actively involved in the service delivery workstreams.
 Works with clients to become a trusted partner, providing advice and guidance up to and including acting as a member of the client management team.
 Ability to identify gaps in existing contracts, SLAs, or expectations and work with the clients to mitigate risk to both DXC and client.
Skills and Experience:
 Bachelor's degree or equivalent combination of education and experience
 Bachelor's degree in business administration, engineering, information systems or related field preferred
 Fifteen or more years of support services, project, or program experience
 Fifteen or more years of leadership or supervisory experience
 Ten or more years of experience managing complex onshore/offshore delivery teams
 Ten or more years of experience building delivery teams from scratch
 Ten or more years of experience in writing proposals, contract negotiations, writing Statements of Work.
 ITIL certified
 Experience working with call centers (management, staffing, reporting, CSI)
 Experience working with the technology industry
 Experience working in the Utility/Construction industry
 Experience working with Government and Union Organizations
 Experience setting up and running Service Improvement Plans
 Experience with and understanding of the following technologies and tools:
 MS office suite
 MS Project
 Power BI
 SCCM
 ServiceNow
 Intune
 Citrix
 Azure AD/AD
 VMWare
 Basic Networking
Other Qualifications
 Excellent relationship building skills
 Excellent analytical and problem-solving skills
 Good project management skills
 Good interpersonal skills to interact with customers and team members
 Good leadership and organizational skills
 Good communication skills
 Good skills in managing to contract and budgets
 Ability to work in a team environment
 Willingness to travel
 A can-do attitude
Trust, Transform & Thrive with a company whose mission is to leading clients on their digital transformation journeys, DXC Technology will be recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today’s rapidly changing technologies

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As a leading specialist fibre and network solutions provider, Vocus connects people, businesses, governments, and communities across Australia and New Zealand, to the world. With a world-class team of experts, we challenge convention and do things d

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DXC Technology is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. In Australia and New Zealand, we provide over 3,000 private and public sector organisations acros

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Service Delivery Manager

  • Job Details:
    Not disclosed AUD
    Macquarie Park, NSW, Any
  • Key Dates:
    17 January 2021
    Last -2 days to apply
  • Industry:
    Information and Communication Technology
  • Insights:
    0 Applicants
    1 Views
Job Description

Requisition ID :

51296393
Category :

Delivery Services Group
Location :

Macquarie Park, NSW AU
Posting Date :

12-01-2020
Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology.
Role Responsibilities:
 Manages functional areas or department account leads on small to medium sized accounts to ensure that business solution objectives are met.
 Develops demand forecasts with account teams on small to medium sized projects to assist functional areas or departments in planning and delivering end-to-end services.
 Works with functional areas or departments to interpret and plan projects or workload forecasts.
 Manages and approves expenditures for accounts in line with the established policies and procedures.
 Manages complex relationships between delivery and consumer groups to ensure good client relations.
 Identifies and manages service improvements to increase customer satisfaction. Manages and ensures delivery of projects meet client and company expectations and needs.
 Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts.
 Identifies new opportunities for account growth and manages lifecycle of sales opportunity.
 Supports developing new business proposals and introduces new technology to enhance business solutions.
 Responds to small to medium sized RFPs with well-developed SoWs.
 Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.
 Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary.
 Acts as the single point of contact for all escalations and is actively involved in the service delivery workstreams.
 Works with clients to become a trusted partner, providing advice and guidance up to and including acting as a member of the client management team.
 Ability to identify gaps in existing contracts, SLAs, or expectations and work with the clients to mitigate risk to both DXC and client.
Skills and Experience:
 Bachelor's degree or equivalent combination of education and experience
 Bachelor's degree in business administration, engineering, information systems or related field preferred
 Fifteen or more years of support services, project, or program experience
 Fifteen or more years of leadership or supervisory experience
 Ten or more years of experience managing complex onshore/offshore delivery teams
 Ten or more years of experience building delivery teams from scratch
 Ten or more years of experience in writing proposals, contract negotiations, writing Statements of Work.
 ITIL certified
 Experience working with call centers (management, staffing, reporting, CSI)
 Experience working with the technology industry
 Experience working in the Utility/Construction industry
 Experience working with Government and Union Organizations
 Experience setting up and running Service Improvement Plans
 Experience with and understanding of the following technologies and tools:
 MS office suite
 MS Project
 Power BI
 SCCM
 ServiceNow
 Intune
 Citrix
 Azure AD/AD
 VMWare
 Basic Networking
Other Qualifications
 Excellent relationship building skills
 Excellent analytical and problem-solving skills
 Good project management skills
 Good interpersonal skills to interact with customers and team members
 Good leadership and organizational skills
 Good communication skills
 Good skills in managing to contract and budgets
 Ability to work in a team environment
 Willingness to travel
 A can-do attitude
Trust, Transform & Thrive with a company whose mission is to leading clients on their digital transformation journeys, DXC Technology will be recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today’s rapidly changing technologies


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