Presales Solution Senior Consultant

DXC Technology 

• Job Details:
  Not disclosed AUD
  Sydney, NSW, Any
• Key Dates:
  17 January 2021
  Last 4 days to apply
• Industry:
  Information and Communication Technology
• Insights:
  0 Applicants
  1 Views

Requisition ID :

51295863
Category :

Sales Group
Location :

Sydney, NSW AU
Posting Date :

12-02-2020
Job Description:

 Working closely with the sales force to assist in the qualification of customer needs as part of the sales cycle.
 Respond to Request for Information/Proposal documents with the sales force as part of the sales cycle.
 Demonstrate out-of-the-box product functionality and capability both onsite or via web conference sessions to existing customers and prospects.
 Prototype and demonstrate tailored capability and functionality both onsite or via web conference sessions to existing customers and prospects.
 Capture of high-level business and functional requirements as part scoping engagements.
 Responsible for understanding business and technical problems addressed by the solutions including key regulations, business drivers, evolving business needs, security etc.
 Provide thought and solution leadership based on business and functional requirements (people, process and technology).
 Provide indicative estimate on consulting work required (project management, process consulting, comms and adoption, technical delivery and support) to meet the customer’s requirements.
 Staying current on the ServiceNow releases to a level required for demonstrations and thought/solutions leadership.
 Supporting Marketing events – blogs, shows/seminars, conferences, webinars, case studies, data sheets, etc.
 Staying current on competitive analysis and understanding differentiators between the company and its competitors.
 In conjunction with Sales and the Delivery team, conduct transition briefing - communicate commitments, expectations etc in preparation from a project delivery perspective.
 Participate in the pre-sales operational excellence programme, ensuring repeatability, solutioning, estimating and execution excellence is upheld to the highest standards.
COMPETENCY
TECHNICAL & PROCESS SKILLS
 Strong experience and body of knowledge of solutioning on the ServiceNow platform.
 Prior experience in solutioning, architecting or doing pre-sales for five or more of the following ServiceNow applications:
 IT Service Management
 IT Operations Management
 IT Asset Management (incl Software Asset)
 IT Business Management
 Application Portfolio Management
 HR Service Delivery Management
 Customer Service Management
 Field Service Management
 Integrated Risk Management (GRC)
 Security Operations
 Integration Hub
 Low Code / No Code (App Engine)
 Background in having solutioned and/or implemented ITIL, ITSM and ITOM for multiple customers preferred but not mandatory.
 Great understanding of the overall sales, pre-sales and delivery lifecycle from a professional services perspective is ideal but not mandatory.
 Very strong presentation skills, able to communicate and simplify complex technical concepts to a wide range of stakeholders.
 Very strong written communication skills with attention to detail.
 Prior commercial experience in sizing, costing and risk mitigation of customer engagements are advantageous.
 Expert showmanship and articulate demonstration skills with proven experience of selling the art of the possible to various stakeholders.
 Abreast of market and industry trends in regards to relevant IT technologies and methodologies.
INTERPERSONAL SKILLS
 Building Relationships – Develops collaborative relationships to facilitate current or future goals
 Adaptability – Adapts own behaviour to suit the situation
 Decision Making – Makes pragmatic decisions based on a range of factors
 Conceptual Thinking – Ability to explore and manipulate ideas beyond concrete constraints
 Business Skills – Has and maintains a high level of understanding of business operations
 Oral & Written Communication – Listens, responds to prompts, summarises and is pro-active with all communications
 Results Orientation – Regularly refocuses on results
 Initiative – Takes responsibility for improvements or solving problems
INDUSTRY EXPERIENCE
WORK EXPERIENCE
 5+ years in the IT industry in particular SaaS and/or professional services.
 3+ years working in a pre-sales or solution consulting role ideally in complex opportunities across different industries such as Financial Services, Government, Healthcare, Manufacturing, Telco and Technology (just to name a few).
 Has experience in other Enterprise Service Mgmt and Low Code/No code platforms (eg. BMC Remedy, CA Service Desk, HP Service Manager, Salesforce/Force.com, PEGA, etc…).
 Has experience in ServiceNow project delivery (as an analyst, consultant or project manager)
 Has experience in ServiceNow (across all modules, in particular, ITSM and ITOM).
 Has knowledge and experience on HR (not mandatory)
 Has knowledge and experience on GRC (not mandatory)

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